136Troubleshooting Printing Issues

Printing Issues

Table 14 identifies possible issues with printing or print quality, the possible causes, and the recommended solutions.

Table 14 • Printing Issues

Issue

Possible Cause

Recommended Solution

 

 

 

General print quality

The printer is set at an incorrect

For optimal print quality, set the print speed to

issues

print speed.

the lowest possible setting for your application

 

 

via control panel, the driver, or the software. You

 

 

may want to perform the FEED Self Test

 

 

on page 151 to determine the optimal settings for

 

 

your printer.

 

 

See Print Speed on page 83 for how to change

 

 

the print speed.

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of labels and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult your authorized Zebra

 

 

reseller or distributor for information and

 

 

advice.

 

 

 

 

The printer is set at an incorrect

For optimal print quality, set the darkness to the

 

darkness level.

lowest possible setting for your application. You

 

 

may want to perform the FEED Self Test

 

 

on page 151 to determine the ideal darkness

 

 

setting.

 

 

See Print Darkness on page 83 for how to

 

 

change the darkness setting.

 

 

 

 

The printhead is dirty.

Clean the printhead. See Clean the Printhead

 

 

and Platen Roller on page 126.

 

 

 

 

Incorrect or uneven printhead

1. Position the printhead toggles correctly. See

 

pressure.

Toggle Position Adjustment on page 119.

 

 

2. Set the printhead pressure to the minimum

 

 

needed for good print quality. See Printhead

 

 

Pressure Adjustment on page 121.

 

 

 

Loss of printing

The platen roller, pinch roller,

Clean the printhead and rollers. See Clean the

registration on labels.

or peel roller is dirty.

Printhead and Platen Roller on page 126.

Excessive vertical

 

 

Media guides are positioned

Ensure that the media guides are properly

drift in top-of-form

improperly.

positioned. See Load the Ribbon on page 54.

registration.

 

 

The media type is set

Set the printer for the correct media type

 

 

incorrectly.

(gap/notch, continuous, or mark). See Media

 

 

Type on page 85.

 

 

 

 

The media is loaded incorrectly.

Load media correctly. See Load the Ribbon

 

 

on page 54.

 

 

 

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