140Troubleshooting Error Messages

Table 15 • Error Messages (Continued)

 

Display/

Possible Cause

Recommended Solution

 

Printer Condition

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, ribbon is

Load ribbon correctly. See Load the

 

 

 

 

 

 

not loaded or incorrectly loaded.

Ribbon on page 54.

 

 

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, the

1.

Load ribbon correctly. See Load

 

 

 

ribbon sensor is not detecting

 

the Ribbon on page 54.

 

 

 

ribbon.

2.

Calibrate the printer. See Calibrate

 

 

 

 

 

the Ribbon and Media Sensors

 

 

 

 

 

 

The printer stops; the

 

 

Manually on page 106.

 

RIBBON light is on; the

In thermal transfer mode, media is

1.

Load media correctly. See Load the

 

ERROR light flashes.

blocking the ribbon sensor.

 

Ribbon on page 54.

 

 

 

 

2.

Calibrate the printer. See Calibrate

 

 

 

 

 

the Ribbon and Media Sensors

 

 

 

 

 

Manually on page 106.

 

 

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, the

1.

Print a sensor profile. See Print a

 

 

 

printer did not detect the ribbon

 

Sensor Profile on page 91. The

 

 

 

even though it is loaded correctly.

 

ribbon out threshold (1) is likely

 

 

 

 

 

too high, above the black area that

 

 

 

 

 

indicates where the ribbon is

 

 

 

 

 

detected (2).

 

 

 

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Calibrate the printer (see Calibrate

 

 

 

 

the Ribbon and Media Sensors

 

 

 

 

Manually on page 106) or load

 

 

 

 

printer defaults (see options under

 

 

 

 

Exit Setup Mode on page 19).

 

 

 

 

 

 

 

 

If you are using direct thermal

Set the printer for Direct Thermal

 

 

 

media, the printer is waiting for

mode. See Print Method on page 85.

 

 

 

ribbon to be loaded because it is

 

 

 

 

incorrectly set for Thermal

 

 

 

 

Transfer mode.

 

 

 

 

 

 

 

 

 

Ribbon is loaded, but the printer is

Ribbon is not required with direct

 

 

 

 

 

 

set for direct thermal mode.

thermal media. If you are using direct

 

 

 

 

thermal media, remove the ribbon. This

 

 

 

 

error message will not affect printing.

 

 

 

 

 

 

 

 

 

If you are using thermal transfer media,

 

 

 

 

which requires ribbon, set the printer

 

The RIBBON light is on; the

for Thermal Transfer mode. See Print

 

Method on page 85.

 

ERROR light flashes.

 

 

P1056468-002

7/3/13