142 Troubleshooting
Error Messages
Table 15 • Error Messages (Continued)
| Display/ | Possible Cause | Recommended Solution | |||
| Printer Condition | |||||
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
| Caution • An improperly connected printhead data or power cable | |
|
|
|
|
| ||
|
|
|
|
| can cause these error messages. The printhead may be hot | |
|
|
|
|
| enough to cause severe burns. Allow the printhead to cool. | |
|
|
|
|
|
|
|
|
|
| The printhead data cable is not | Caution • Turn off (O) the printer | ||
|
|
| properly connected. | |||
|
|
| before performing this procedure. | |||
|
|
|
|
|
| |
|
|
|
|
|
| Failure to do so can damage the |
|
|
|
|
|
| printhead. |
|
|
|
|
|
| 1. Turn off (O) the printer. |
|
|
|
|
|
| 2. Disconnect and reconnect the data |
|
|
|
|
|
| cable to the printhead. |
|
|
|
|
|
| 3. Ensure that the cable connector is |
|
|
|
|
|
| fully inserted into the printhead |
|
|
|
|
|
| connector. |
|
|
|
|
|
| 4. Turn on (I) the printer. |
|
|
|
|
|
|
|
|
|
| The printhead has a faulty | Call a service technician. | ||
|
|
| thermistor. |
| ||
|
|
|
|
|
|
|
| The printer stops; the |
|
|
|
| |
| ERROR light is on; the |
|
|
|
| |
| printer cycles through these |
|
|
|
| |
| three messages. |
|
|
|
| |
|
|
|
|
|
|
|
|
|
| The printer is defragmenting | Caution • Do NOT turn off the printer | ||
|
|
| ||||
|
|
| memory. | |||
|
|
| power during defragmenting. Doing so | |||
|
|
|
|
|
| |
|
|
|
|
|
| can damage the printer. |
|
|
|
|
|
| Allow the printer to finish |
|
|
|
|
|
| defragmenting. If you get this error |
| The printer stops. |
|
|
| message frequently, check your label | |
|
|
|
| formats. Formats that write to and erase | ||
|
|
|
|
|
| |
|
|
|
|
|
| memory frequently may cause the |
|
|
|
|
|
| printer to defragment often. Using |
|
|
|
|
|
| properly coded label formats usually |
|
|
|
|
|
| minimizes the need for defragmenting. |
|
|
|
|
|
| If this error message does not go away, |
|
|
|
|
|
| contact Technical Support. The printer |
|
|
|
|
|
| requires service. |
|
|
|
|
|
|
|
7/3/13 |