Troubleshooting 147

Miscellaneous Issues

Miscellaneous Issues

Table 19 identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.

Table 19 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The control panel

The language parameter was

1. On the control panel display, press SETUP.

display shows a

changed through the control

2. Press the LEFT ARROW once to move to

language that I

panel or a firmware command.

the LANGUAGE parameter.

cannot read

 

3. Use PLUS (+) or MINUS (-) to scroll

 

 

 

 

through the language selections. The

 

 

selections for this parameter are displayed in

 

 

the actual languages to make it easier for you

 

 

to find one that you are able to read.

 

 

4. Select the language that you want to display.

 

 

 

The display is missing

The display may need

Call a service technician.

characters or parts of

replacing.

 

characters

 

 

 

 

 

Changes in

Some parameters are set

1. Check the parameters and change or reset if

parameter settings

incorrectly.

necessary.

did not take effect

 

2. Turn the printer off (O) and then on (I).

 

 

 

 

A firmware command (such as

Refer to the Programming Guide for ZPL, ZBI,

 

device.command_override)

Set-Get-Do, Mirror, and WML or call a service

 

turned off the ability to change

technician.

 

the parameter.

 

 

 

 

 

A firmware command changed

 

 

the parameter back to the

 

 

previous setting.

 

 

 

 

 

If the problem persists, there

Call a service technician.

 

may be a problem with the

 

 

main logic board.

 

 

 

 

Non-continuous

The printer was not calibrated

Calibrate the printer. See Calibrate the Ribbon

labels are being

for the media being used.

and Media Sensors Manually on page 106.

treated as continuous

 

 

The printer is configured for

Set the printer for the correct media type

labels.

continuous media.

(gap/notch, continuous, or mark). See Media

 

 

 

Type on page 85.

 

 

 

All indicator lights

Internal electronic or firmware

Call a service technician.

are on, nothing is on

failure.

 

the display (if the

 

 

printer has a display),

 

 

and the printer

 

 

locks up.

 

 

 

 

 

The printer locks up

Main logic board failure.

Call a service technician.

while running the

 

 

Power-On Self Test.

 

 

 

 

 

7/3/13

P1056468-002