Troubleshooting 141
Error Messages
Table 15 • Error Messages (Continued)
Display/ | Possible Cause | Recommended Solution | |
Printer Condition | |||
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| The printhead has a faulty | Call a service technician. | ||
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| thermistor. |
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| The ERROR light flashes. |
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| Caution • An improperly connected printhead data or power cable | |
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| can cause this error message. The printhead may be hot enough to | |
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| cause severe burns. Allow the printhead to cool. | |
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| The printhead temperature is | Continue printing while the printhead | ||
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| approaching its lower operating | reaches the correct operating | ||
| The printer prints while the | limit. | temperature. If the error remains, the | |||
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| environment may be too cold for | ||
| ERROR light flashes. |
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| proper printing. Relocate the printer to | ||
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| a warmer area. |
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| The printhead data cable is not | Caution • Turn off (O) the printer | ||
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| properly connected. | |||
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| before performing this procedure. | |||
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| Failure to do so can damage the |
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| printhead. |
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| 1. Turn off (O) the printer. |
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| 2. Disconnect and reconnect the data |
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| cable to the printhead. |
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| 3. Ensure that the cable connector is |
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| fully inserted into the printhead |
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| connector. |
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| 4. Turn on (I) the printer. |
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| The printhead has a faulty | Call a service technician. | ||
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| thermistor. |
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| Caution • The printhead may be hot enough to cause severe | |
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| burns. Allow the printhead to cool. | |
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| The printhead is over temperature. | Allow the printer to cool. Printing | ||
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| automatically resumes when the |
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| printhead elements cool to an |
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| The printer stops; the |
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| acceptable operating temperature. | |
| ERROR light flashes. |
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7/3/13 |