138Troubleshooting Printing Issues

Table 14 • Printing Issues (Continued)

Issue

Possible Cause

Recommended Solution

 

 

 

Vertical image or

The printer is using

Set the printer for the correct media type

label drift

non-continuous labels but is

(gap/notch, continuous, or mark—see Media

 

configured in continuous mode.

Type on page 85) and calibrate the printer, if

 

 

necessary (see Calibrate the Ribbon and Media

 

 

Sensors Manually on page 106).

 

 

 

 

The media sensor is calibrated

Calibrate the printer. See Calibrate the Ribbon

 

improperly.

and Media Sensors Manually on page 106.

 

 

 

 

The platen roller, pinch roller,

Clean the printhead and rollers. See Clean the

 

or peel roller is dirty.

Printhead and Platen Roller on page 126.

 

 

 

 

Incorrect or uneven printhead

1. Position the printhead toggles correctly. See

 

pressure.

Toggle Position Adjustment on page 119.

 

 

2. Set the printhead pressure to the minimum

 

 

needed for good print quality. See Printhead

 

 

Pressure Adjustment on page 121.

 

 

 

 

The media or ribbon is loaded

Ensure that the media and ribbon are loaded

 

incorrectly.

correctly. See Load the Ribbon on page 54.

 

 

 

 

Incompatible media.

You must use media that meets the printer

 

 

specifications. Ensure that the interlabel gaps or

 

 

notches are 2 to 4 mm and consistently placed

 

 

(see Media Specifications on page 164).

 

 

 

The bar code printed

The bar code is not within

Perform the FEED Self Test on page 151. Adjust

on a label does not

specifications because the print

the darkness or print speed settings as necessary.

scan.

is too light or too dark.

 

 

 

 

 

There is not enough blank

Leave at least 1/8 in. (3.2 mm) between the bar

 

space around the bar code.

code and other printed areas on the label and

 

 

between the bar code and the edge of the label.

 

 

 

Auto Calibrate failed.

The media or ribbon is loaded

Ensure that the media and ribbon are loaded

 

incorrectly.

correctly. See Load the Ribbon on page 54.

 

 

 

 

The sensors could not detect the

Calibrate the printer. See Calibrate the Ribbon

 

media or ribbon.

and Media Sensors Manually on page 106.

 

 

 

 

The sensors are dirty or

Ensure that the sensors are clean and properly

 

positioned improperly.

positioned.

 

 

 

 

The media type is set

Set the printer for the correct media type

 

incorrectly.

(gap/notch, continuous, or mark). See Media

 

 

Type on page 85.

 

 

 

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