154 | Zebra Technologies ZT400 guide

154

Troubleshooting

RFID Problems

Table 4 • RFID Problems (Continued)

Problem	Possible Cause	Recommended Solution

RFID parameters do	The printer was powered	Wait at least 10 seconds after turning the printer
not appear in Setup	off (O) and then back on (I) too	power off before turning it back on.
mode, and RFID	quickly for the RFID reader to	1.	Turn off (O) the printer.
information does not	initialize properly.	2.	Wait 10 seconds.
appear on the printer		2.	Wait 10 seconds.
appear on the printer		3.	Turn on (I) the printer.
configuration label.		3.	Turn on (I) the printer.
configuration label.		4.	Check for the RFID parameters in Setup
		4.	Check for the RFID parameters in Setup
The printer does not			mode or for RFID information on a new
The printer does not			configuration label.
void RFID labels that			configuration label.
void RFID labels that
are not programmed	An incorrect version of printer	1.	Verify that the correct firmware version is
correctly.	or reader firmware was loaded		loaded on your printer. For more information,
	on the printer.		refer to the RFID Programming Guide 3.
		2.	Download the correct printer or reader
			firmware if necessary.
		3.	If the problem persists, contact Technical
			Support.

	The printer is unable to	1.	Turn off (O) the printer.
	communicate with the RFID	2.	Wait 10 seconds.
	subsystem.	3.	Turn on (I) the printer.
		3.	Turn on (I) the printer.
		4.	If the problem persists, you may have a bad
			RFID reader or a loose connection between
			the RFID reader and the printer. Contact
			Technical Support or an authorized service
			technician for assistance.

P1066582-002

ZT400 Series™ User Guide

4/8/14

Image 154

Zebra Technologies ZT400 manual 154

Contents

Zebra ZT400 Series Part Number P1066582-002 Rev. a Declaration of Conformity FCC Compliance Statement Compliance InformationCanadian DOC Compliance Statement Contents Printer Configuration and Adjustment Routine Maintenance 129 Specifications 173 Troubleshooting 145Glossary Index Contents Contents About This Document Who Should Use This Document How This Document Is Organized Introduction Printer Options Printer Options Printer Components Control Panel Near Field Communication NFC Print Touch Logo Location Types of Media Radio frequency identification Rfid smart media-RFID Roll Media Roll and Fanfold MediaNon-Continuous Fanfold Media Coated Side of Ribbon When to Use RibbonRibbon Overview To perform a media scratch test, complete these steps To perform an adhesive test, complete these steps Perform the ribbon scratch test when labels are unavailableTo perform a ribbon scratch test, complete these steps Printer Setup and Operation Printer Setup and Operation Unpack and Inspect the Printer This section describes how to handle your printerHandling the Printer Store the Printer Operating Temperature and Humidity Select a Location for the Printer Select a Communication Interface Communication Interfaces Connections and Configuration No additional Connections and Configuration Refer to the ZebraConnections and Configuration The baud rate, number Connections and Configuration Refer to the ZebraNet Data Cables Connect the Printer to a Power Source Power Cord Specifications Power Cord Specifications Fanfold media in Tear-Off mode Select a Print ModeRoll media in Tear-Off mode Shown fed through the rear access slot Cutter mode Peel-Off mode Liner Take-Up Option Rewind Option Rewind mode To load media, complete these steps Load the MediaRaise the media door Pull out the media supply guide as far as it goes Feed the media through the rear or bottom access slot Drape the media over the media supply hanger Roll Media Printer Setup and Operation Rewind Mode on Tear-Off modeTear-Off Mode on Cutter mode Final Steps for Tear-Off Mode Load the Ribbon on Printer Setup and Operation Final Steps for Peel-Off Mode with or without Liner Take-Up Printer Setup and Operation Printer Setup and Operation Feed the liner under the media Alignment roller Slide the liner into the slot in the liner take-up spindle Rewind Option Rewind Option Rewind Option Printer Setup and Operation Load the Ribbon on Final Steps for Rewind Mode Printer Setup and Operation Printer Setup and Operation Printer Setup and Operation Load the Ribbon on Printer Setup and Operation Final Steps for Cutter Mode Feed the media through the cutter If you have not already done so Printer Setup and Operation Load the Ribbon To load ribbon, complete these steps Printer Setup Printer Setup Is media already loaded in the printer? Continue with on page 35 to load media in the printer Printer Setup Printer Configuration and Adjustment Adjust Printer Settings MD, ~SD Print SettingsPrint Settings Print.tone Tear-Off Ezpl.printmethodPrint Method Position Media.printmode Ezpl.printwidthZpl.leftposition Mode Ezpl.reprintmodeReprint Maximum Calibration and Diagnostic Tools Calibration and Diagnostic ToolsPrint Information Device.idledisplayformat Power-Up ActionDisplay.contrast LCD Contrast Device.light.headopenbrightness Ezpl.headcloseactionDevice.light.coveropenbrightness Last SAVED-Loads settings from the last permanent save Load Defaults on Device.diagnosticprint Ezpl.manualcalibration Zbi.control.run JI, ~JIZbi.control.terminate Network Settings Wired internalwired.macaddr Wired internalwired.ip.protocolWireless wlan.ip.protocol Wireless wlan.macaddr Device.reset Wlan.signalstrengthWlan.channel Rfid Settings Rfid.position.program B0 to B30Rfid.reader1.antennaport Odometer.rfid.validresettable Rfid.reader1.power.readRfid.reader1.power.write Odometer.rfid.voidresettable Display.language Language SettingsLanguage Settings Language Control Char on Command Char onDelimiter Char on Zpl.zplmode ZPL ModeView and Modify Printer Settings ZPL Control Is changed in one of the ways listed here Device.sensorselect Sensor SettingsSensor Settings Ezpl.labelsensor Comm.baud Port SettingsPort Settings Comm.databits Comm.handshake Host Handshake Bluetooth.discoverable BlueTooth SettingsBluetooth.address Bluetooth.radioversion User Menus Navigating through Screens in the Display Rfid See Rfid Menu on See Bluetooth Menu onExit and return to the Idle Display Figure Navigation Indicates an available action Press Left Select to return to the Home menuThrough accepted values Action shown Select the Print Speed Settings MenuAdjust the Print Darkness Set the Media Type Select the Print Mode Adjust the Tear-Off PositionAdjust the Print Width Adjust the Label Left Position Tools Menu Shortcut Set the Maximum Label LengthSelect the Display Language To be taken to the next user menu, press OK or press List the Printer Information Set the Power-Up ActionTools Menu Set the Display Contrast Set the Head-Open Light Action Load Printer DefaultsSet the Head-Close Action Set the Cover Open Light Action See Enable ZBI on page 76 for more information Enable Communication Diagnostics ModeIs ZBI Enabled? Run a ZBI Program Save a File from the Printer to a USB Flash Drive Print a File from a USB Flash DriveSave a File from a USB Flash Drive to the Printer Fill in a Form and Print a Label Format from the Display Network Menu Shortcut View the Active Print Server Network Menu102 Set the Printer’s IP Address 103 104 View the Essid Value View the Signal ValueView the Channel Value Load Network Defaults Print the Network SettingsReset the Network Settings 106 Rfid Menu Shortcut Rfid Menu 108 109 110 Display or Reset the Rfid Valid CounterDisplay or Reset the Rfid Void Counter Language Menu Shortcut Language Menu Enable ZPL OverrideSet the Command Character Value 111 Set the Delimiter Character Value Set the ZPL Mode112 Sensors Menu Shortcut Select the Media Sensor Sensors Menu113 Print a Sensor Profile Set the Intensity of the Take Label LED 114Ports Menu Shortcut Ports Menu 115 116 View the Wireless Markup Language WML VersionBlueTooth Menu Shortcut This value cannot be changed View the Printer’s BlueTooth Mode Bluetooth MenuView the BlueTooth Address 117 Settings Menu Shortcut 118 To perform sensor calibration, complete these steps Calibrate the Ribbon and Media Sensors119 Status light and Supplies light flash yellow once 120 121 Supplies light flashes 122 123 124 Adjust the Printhead PressurePressure Setting Starting Points ZT410 125 Decrease the inside dial setting one position 126 Decrease the outside dial setting one position 127 To remove used ribbon, complete these steps Remove Used Ribbon128 Has the ribbon run out? Routine Maintenance Direct Thermal Mode After every roll Cleaning Schedule and ProceduresRecommended Cleaning Schedule Thermal Transfer Mode After every roll 131 Clean the Exterior, the Media Compartment, and the SensorsTo clean the sensors, complete these steps Take-label sensor Ribbon sensor reflector Media sensor Clean the Printhead and Platen Roller 132 133 134 135 Clean the Peel Assembly 136 137 138 139 To clean the cutter module, complete these steps Clean the Cutter Module140 141 142 143 Lubrication Ordering Replacement PartsReplacing Printer Components Recycling Printer Components Troubleshooting Status of Printer As Shown by Indicator Lights Meaning of Indicator Lights146 No Ethernet link is available Printer is unable to read the dpi setting of the printhead147 Base link was found Printing Issues Printing Issues148 149 150 Ribbon Problems Ribbon Problems151 Rfid Problems Rfid Problems152 153 154 Error Messages Error Messages155 Print Information 156Load the Ribbon Calibration on page 75 or 157 Status light flashing yellow Cutter Module 158Print Width on Communications Problems Communications Problems159 Miscellaneous Printer Problems Miscellaneous Issues160 161 To initiate the Power-On Self Test, complete these steps Printer DiagnosticsPower-On Self Test 162 To perform the Cancel Self Test, complete these steps Cancel Self Test163 164 Pause Self TestTo perform a Pause self test, complete these steps 165 Feed Self TestTo perform a Feed self test, complete these steps Too dark 166Slightly dark In-spec 167Too light 168 Cancel + Pause Self TestFeed + Pause Self Test To perform a Feed and Pause self test, complete these steps Communication Diagnostics Test 169 Sensor Profile For information about using the control panelAccessing the menus 170 171 Sensor Profile Ribbon Section 172 Specifications General Specifications 174 Printing Specifications 175 176 Media SpecificationsVaries for each transponder type Ribbon Specifications 177 178 Glossary 180 181 182 Index 184 Essid Length No Motion Power-On Self Test Post how to perform Rfid 189 Essid Page Zebra Technologies Europe Limited Zebra Technologies CorporationZebra Technologies Asia Pacific, LLC