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			Troubleshooting
			Miscellaneous Issues
	Table 7 • Miscellaneous Printer Problems (Continued)

Problem		Possible Cause	Recommended Solution

The printer is not		The printer currently supports	Use a USB drive that is 1 TB or smaller.
acknowledging a USB		USB drives only up to 1 TB in
device or is not		size.
reading the files on a
reading the files on a		The USB drive may require its	If your USB drive requires external power, make
USB device that is		The USB drive may require its	If your USB drive requires external power, make
USB device that is		own external power.	sure that it is plugged into a working power
plugged into the USB		own external power.	sure that it is plugged into a working power
plugged into the USB			supply.
host port.			supply.
host port.

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ZT400 Series™ User Guide

P1066582-002

Page 161

Image 161

Contents

Zebra ZT400 Series Part Number P1066582-002 Rev. a Declaration of Conformity Canadian DOC Compliance Statement Compliance InformationFCC Compliance Statement Contents Routine Maintenance 129 Printer Configuration and Adjustment Glossary Index Troubleshooting 145Specifications 173 Contents About This Document Contents How This Document Is Organized Who Should Use This Document Introduction Printer Options Printer Options Printer Components Control Panel Print Touch Logo Location Near Field Communication NFC Radio frequency identification Rfid smart media-RFID Types of Media Non-Continuous Roll and Fanfold MediaRoll Media Fanfold Media Ribbon Overview When to Use RibbonCoated Side of Ribbon To perform a media scratch test, complete these steps To perform a ribbon scratch test, complete these steps Perform the ribbon scratch test when labels are unavailableTo perform an adhesive test, complete these steps Printer Setup and Operation Printer Setup and Operation Handling the Printer This section describes how to handle your printerUnpack and Inspect the Printer Store the Printer Select a Location for the Printer Operating Temperature and Humidity Communication Interfaces Select a Communication Interface Connections and Configuration The baud rate, number Connections and Configuration Refer to the ZebraConnections and Configuration No additional Connections and Configuration Refer to the ZebraNet Data Cables Connect the Printer to a Power Source Power Cord Specifications Power Cord Specifications Roll media in Tear-Off mode Select a Print ModeFanfold media in Tear-Off mode Shown fed through the rear access slot Peel-Off mode Cutter mode Rewind Option Liner Take-Up Option Rewind mode Raise the media door Load the MediaTo load media, complete these steps Pull out the media supply guide as far as it goes Drape the media over the media supply hanger Feed the media through the rear or bottom access slot Roll Media Printer Setup and Operation Tear-Off Mode on Tear-Off modeRewind Mode on Cutter mode Load the Ribbon on Final Steps for Tear-Off Mode Printer Setup and Operation Final Steps for Peel-Off Mode with or without Liner Take-Up Printer Setup and Operation Printer Setup and Operation Slide the liner into the slot in the liner take-up spindle Feed the liner under the media Alignment roller Rewind Option Rewind Option Rewind Option Printer Setup and Operation Load the Ribbon on Final Steps for Rewind Mode Printer Setup and Operation Printer Setup and Operation Printer Setup and Operation Load the Ribbon on Printer Setup and Operation Feed the media through the cutter Final Steps for Cutter Mode If you have not already done so Printer Setup and Operation To load ribbon, complete these steps Load the Ribbon Printer Setup Printer Setup Continue with on page 35 to load media in the printer Is media already loaded in the printer? Printer Setup Printer Configuration and Adjustment Adjust Printer Settings Print Settings Print SettingsMD, ~SD Print.tone Print Method Ezpl.printmethodTear-Off Position Zpl.leftposition Ezpl.printwidthMedia.printmode Reprint Ezpl.reprintmodeMode Maximum Print Information Calibration and Diagnostic ToolsCalibration and Diagnostic Tools Display.contrast Power-Up ActionDevice.idledisplayformat LCD Contrast Device.light.coveropenbrightness Ezpl.headcloseactionDevice.light.headopenbrightness Load Defaults on Last SAVED-Loads settings from the last permanent save Ezpl.manualcalibration Device.diagnosticprint Zbi.control.terminate JI, ~JIZbi.control.run Network Settings Wireless wlan.ip.protocol Wired internalwired.ip.protocolWired internalwired.macaddr Wireless wlan.macaddr Wlan.channel Wlan.signalstrengthDevice.reset Rfid Settings Rfid.reader1.antennaport B0 to B30Rfid.position.program Rfid.reader1.power.write Rfid.reader1.power.readOdometer.rfid.validresettable Odometer.rfid.voidresettable Language Settings Language SettingsDisplay.language Language Delimiter Char on Command Char onControl Char on View and Modify Printer Settings ZPL Control ZPL ModeZpl.zplmode Is changed in one of the ways listed here Sensor Settings Sensor SettingsDevice.sensorselect Ezpl.labelsensor Port Settings Port SettingsComm.baud Comm.databits Host Handshake Comm.handshake Bluetooth.address BlueTooth SettingsBluetooth.discoverable Bluetooth.radioversion Navigating through Screens in the Display User Menus Exit and return to the Idle Display Figure See Bluetooth Menu onRfid See Rfid Menu on Navigation Through accepted values Press Left Select to return to the Home menuIndicates an available action Action shown Adjust the Print Darkness Settings MenuSelect the Print Speed Set the Media Type Adjust the Print Width Adjust the Tear-Off PositionSelect the Print Mode Adjust the Label Left Position Select the Display Language Set the Maximum Label LengthTools Menu Shortcut To be taken to the next user menu, press OK or press Tools Menu Set the Power-Up ActionList the Printer Information Set the Display Contrast Set the Head-Close Action Load Printer DefaultsSet the Head-Open Light Action Set the Cover Open Light Action Is ZBI Enabled? Enable Communication Diagnostics ModeSee Enable ZBI on page 76 for more information Run a ZBI Program Save a File from a USB Flash Drive to the Printer Print a File from a USB Flash DriveSave a File from the Printer to a USB Flash Drive Fill in a Form and Print a Label Format from the Display Network Menu Shortcut 102 Network MenuView the Active Print Server Set the Printer’s IP Address 103 104 View the Channel Value View the Signal ValueView the Essid Value Reset the Network Settings Print the Network SettingsLoad Network Defaults 106 Rfid Menu Shortcut 108 Rfid Menu 109 Display or Reset the Rfid Void Counter Display or Reset the Rfid Valid Counter110 Language Menu Shortcut Set the Command Character Value Enable ZPL OverrideLanguage Menu 111 112 Set the ZPL ModeSet the Delimiter Character Value Sensors Menu Shortcut 113 Sensors MenuSelect the Media Sensor Print a Sensor Profile Ports Menu Shortcut 114Set the Intensity of the Take Label LED 115 Ports Menu BlueTooth Menu Shortcut View the Wireless Markup Language WML Version116 This value cannot be changed View the BlueTooth Address Bluetooth MenuView the Printer’s BlueTooth Mode 117 118 Settings Menu Shortcut 119 Calibrate the Ribbon and Media SensorsTo perform sensor calibration, complete these steps Status light and Supplies light flash yellow once 120 Supplies light flashes 121 122 123 Pressure Setting Starting Points Adjust the Printhead Pressure124 ZT410 125 126 Decrease the inside dial setting one position 127 Decrease the outside dial setting one position 128 Remove Used RibbonTo remove used ribbon, complete these steps Has the ribbon run out? Routine Maintenance Recommended Cleaning Schedule Cleaning Schedule and ProceduresDirect Thermal Mode After every roll Thermal Transfer Mode After every roll To clean the sensors, complete these steps Clean the Exterior, the Media Compartment, and the Sensors131 Take-label sensor Ribbon sensor reflector Media sensor 132 Clean the Printhead and Platen Roller 133 134 135 136 Clean the Peel Assembly 137 138 139 140 Clean the Cutter ModuleTo clean the cutter module, complete these steps 141 142 143 Replacing Printer Components Ordering Replacement PartsLubrication Recycling Printer Components Troubleshooting 146 Meaning of Indicator LightsStatus of Printer As Shown by Indicator Lights 147 Printer is unable to read the dpi setting of the printheadNo Ethernet link is available Base link was found 148 Printing IssuesPrinting Issues 149 150 151 Ribbon ProblemsRibbon Problems 152 Rfid ProblemsRfid Problems 153 154 155 Error MessagesError Messages Load the Ribbon 156Print Information Calibration on page 75 or Status light flashing yellow 157 Print Width on 158Cutter Module 159 Communications ProblemsCommunications Problems 160 Miscellaneous IssuesMiscellaneous Printer Problems 161 Power-On Self Test Printer DiagnosticsTo initiate the Power-On Self Test, complete these steps 162 163 Cancel Self TestTo perform the Cancel Self Test, complete these steps To perform a Pause self test, complete these steps Pause Self Test164 To perform a Feed self test, complete these steps Feed Self Test165 Slightly dark 166Too dark Too light 167In-spec Feed + Pause Self Test Cancel + Pause Self Test168 To perform a Feed and Pause self test, complete these steps 169 Communication Diagnostics Test Accessing the menus For information about using the control panelSensor Profile 170 Sensor Profile Ribbon Section 171 172 Specifications 174 General Specifications 175 Printing Specifications Varies for each transponder type Media Specifications176 177 Ribbon Specifications 178 Glossary 180 181 182 Index Essid 184 Length No Motion Power-On Self Test Post how to perform Rfid 189 Essid Page Zebra Technologies Asia Pacific, LLC Zebra Technologies CorporationZebra Technologies Europe Limited

Zebra Technologies ZT400 manual 161

Models: ZT400

The printer is not

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