Zebra Technologies ZT400 manual Error Messages, 155

Troubleshooting

Error Messages

155

Error Messages

The control panel displays messages when there is an error. See Table 5 for errors, the possible causes, and the recommended solutions.

QuickHelp Pages Most error messages will include the option to view a QuickHelp page. The lower right-hand corner of the message displays “QR.”

To access a QuickHelp page from an error message, do the following:

1.Press RIGHT SELECT to select QR.

The printer displays a QuickHelp page specific to that error message. This page includes a QR code.

2.Scan the QR code with a smartphone.

Your phone accesses either a video specific to that error message or the Zebra support page for your printer.

Table 5 • Error Messages

Display/	Possible Cause	Recommended Solution
Indicator Lights

HEAD OPEN	The printhead is not fully	Close the printhead
	closed.	completely.
CLOSE HEAD
	The printhead open sensor is	Call a service technician to
STATUS light steady red	not working properly.	replace the sensor.
PAUSE light steady yellow
MEDIA OUT	The media is not loaded or is	Load media correctly. See
	loaded incorrectly.	Load the Media on page 34.
LOAD MEDIA
	Misaligned media sensor.	Check the position of the
STATUS light steady red		media sensor.
SUPPLIES light steady red	The printer is set for	1. Install the proper media
	noncontinuous media, but	type, or reset printer for the
	continuous media is loaded.	current media type.
		2. Calibrate the printer. See
		Media and Ribbon Sensor
		Calibration on page 75.
WARNING	Ribbon is loaded, but the	Ribbon is not required with
	printer is set for direct thermal	direct thermal media. If you
RIBBON IN
	mode.	are using direct thermal media,
STATUS light steady yellow		remove the ribbon. This error
		message will not affect
SUPPLIES light flashing yellow
		printing.
		If you are using thermal
		transfer media, which requires
		ribbon, set the printer for
		Thermal Transfer mode. See
		Print Method on page 68.

4/8/14 ZT400 Series™ User Guide P1066582-002