IBM SC31-6254-01 manual How, Personal Directory

Page 103

How

to

Create

Your

Personal Directory

 

 

 

 

 

 

 

 

You

can

create

a telephone directory

for your own needs. CallCoordinator

for Windows

considers

i

your Personal Directory. In your Personal

Directory you can include, for

example,

the

names and

 

numbers

you

call

most frequently—personal

numbers (such

as for

schools

and

doctors), and job-relate

numbers

(such as

for other agents, certain customers, technicians that service equipment in your

and

so

on). Once

created, your Personal

Directory is

easily

maintained

to

reflect

any

changes

a

tions.

Your Personal Directory, like the system directory, gives you an easy way to “dial” calls and extensions for call transfers and conference calls.

¹

When

you

want

to

call someone

listed

in your

Personal

Directory,

you

can “dial” the number si

 

by

double-clicking

on

the

name;

see “How to Make Calls” on page 35 for more information.

 

¹

When

you

want

to

transfer

or

conference

a

call, you

can

use

your

Personal

Directory to

qui

 

locate the number

(if needed); see “Transferring Calls

and

Data” on

page 46

and “Setting

Up

 

Three-Way

Conference

Calls”

on

page 53

for

more information.

 

 

 

 

 

Do the following to open the Personal Directory:

1. Click onFeatures on the CallCoordinator for Windows menu bar.

The Features pull-down menu appears.

2. Click

onUpdate

Personal

Directory

.

 

 

 

CallCoordinator for

Windows

displays

the

CCWin

Personal Directory window (Figure 52 on page 88

shows

the

CCWin Personal Directory

window

with

a sample entry).

Chapter 4. Using the Call Log and Creating Your Personal87 Directory

Image 103
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information What Is CallCoordinator for Windows? FeaturesIntroducing CallCoordinator Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT Chapter How to Start CallCoordinator for WindowsSystem Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorTo Exit Exiting CallCoordinator for WindowsExit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingStatus to the Northern Telecom Meridian WorkNot Available Indicating Activity Status toDialing a Number How to Make CallsPrefix Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesClick onDirectory Updating Entries in Your Personal DirectoryCalls HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen Data How to Transfer Calls and DataAgent You May Find This Feature Most Useful When Transferring Host Transfers Selecting Your DefaultsImage Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter Default Directory for Three-Way Data Default for Three-Way¹ Send Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewSorting Call LogAscending Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Removing an Entry OnCancelPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù