IBM SC31-6254-01 manual See Host

Page 113

displaying CallCoordinator for Windows main window on

 

inbound

calls, controlling 20

N

 

 

 

Notes feature

F

 

CCWin Notes window 42, 44

 

using

41, 44

Features

pull-down menu 61

 

 

H

 

P

 

 

Personal

Directory

HAT

(Host

Application Transaction)

file

accessing

60

 

See Host

Application

Transaction

(HAT) file

call transfer, using with 50

help

information

 

 

 

 

creating

88

 

from CallCoordinator for Windows 23

description of

87

from

system

administrator

23

 

dial pad, using with 37

Host

Application

Transaction

(HAT)

file

entries,

adding

88

CCWin

Run

HAT

window,

using 40

 

entries,

removing

90

description

of

5,

39

 

 

 

 

 

entries,

updating

 

 

 

selecting

 

40

 

 

 

 

 

 

 

 

 

CCWin

Conference

window,

from 58

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CCWin

Dial Pad window, from 39

I

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CCWin

Personal Directory window, from 89

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CCWin

Transfer

window, from 51

 

 

 

 

 

 

 

 

 

 

 

 

 

 

searching

36

 

 

 

 

 

intelligent

answering

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CCWin Dial Pad window, from 36

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

L

 

 

 

 

 

 

 

 

 

 

 

 

 

 

three-way

conference call, using with 56

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pull-down

 

menu,

opening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

using

 

keyboard

12

 

 

LAN (local

area

network)

5

 

 

 

 

 

 

 

 

 

using

 

mouse

11

 

 

 

 

line, selecting

26

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

local area network (LAN) 5

 

 

 

Q

 

 

 

 

 

 

 

 

 

logging

 

on

to

switch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AT&T

 

DEFINITY

Generic

 

3

switch

30

 

 

3

 

 

 

 

 

 

Northern Telecom Meridian 1 switch 31

QuickKeys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Logon/Logoff

window

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AT&T DEFINITY Generic 3 switch, for 30

31S

 

 

 

 

 

 

 

 

 

Northern

Telecom

Meridian

1 switch, for

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

screen

mode

 

 

 

 

 

 

M

 

 

 

 

 

 

 

 

 

 

 

 

 

 

button with text, setting 18

 

 

 

 

 

 

 

 

 

 

 

 

 

 

buttons

only,

setting

18

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

description

of

17

 

 

 

making

calls

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

icons

 

only,

setting

17

 

 

CCWin

 

Dial

Pad

window

35

 

 

 

 

 

 

 

 

 

 

setting

19

 

 

 

 

 

CCWin

 

Run

HAT

window

40

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Set Color

window

22

 

 

 

dial

pad,

keeping

open

36

 

 

 

 

 

 

 

Settings pull-down menu 9, 16

 

dialing

a

 

number,

how

to

35

 

 

 

 

status

messages

 

 

 

 

 

directory,

selecting

37,

38

 

 

 

 

 

 

 

icons,

and

10

 

 

 

 

 

HAT

table,

selecting

5,

39

 

 

 

 

 

 

 

 

 

multiple

lines,

and

10

 

 

how

 

to

35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Set

Color

window

22

 

 

Notes

feature,

using

 

41

 

 

 

 

 

 

 

telephone icons, setting colors for 21

other

features,

using

 

41

 

 

 

 

 

switches

 

 

 

 

 

 

 

 

status

messages,

understanding

36

 

 

 

 

 

 

 

 

AT&T

DEFINITY

Generic

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity

window

32

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

agent

activity

status,

indicating 32

Index 97

Page 112 Page 114
Image 113
Page 112 Page 114
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookHow This Book is Organized How to Use This BookHighlighting Conventions BoldWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Call FeatureIntelligent Answering Personal DirectoryTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Works ForHost FilesHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesMenu PushbuttonsSelecting HelpMenu Your KeyboardFrom KeyWindow Only By doing Following Move For Windows Managing Windows in CallCoordinator for WindowsMenu Box MovingExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Switch How to Log on to Your SwitchDefinity Generic ¹ Agent IDAgent ID OnLogonActivity Status ActivityIndicating Click onAgent ActivityNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory OrPersonal Directory WindowDirectories Dial PadCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT Click onDo not run HAT with Dial AfterOnHold OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberOnDefaults DefaultYour Personal Directory SessionOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesUsing the Features Pull-Down Menu Using the PushbuttonCall Logging Agent ActivityCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Filter Setting the FilterView ColumnsTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Your Call Log YourDeleting a Call Log Entry ControllingFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù
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