IBM SC31-6254-01 manual Directory, Dial

Page 53

The CCWin Dial Pad window appears.

2. Click Actions

on the CCWin Dial Pad window menu bar.

The Actions pull-down menu appears, as shown in Figure 19.

3. Click onKeep Dial Pad Open

.

Figure

19. CCWin Dial Pad Window—Actions Pull-Down Menu

 

 

The

CCWin Dial

Pad window continues to be

displayed after each call Keepyou make. To disable

the

Dial

Pad

Open

feature, click on it again on

the Actions pull-down menu. (A checkmark indicates

whethe

this

feature

is on.)

 

 

Selecting a

Directory

 

 

 

 

To

simplify

making

calls,

you can

use

either of the following

electronic directories from your CCW

Pad

window: the

system

directory

or

your Personal Directory.

 

¹The system directory is set up by your system administrator and has a company-wide applicat

typically contains the

names

and

numbers of all parties and entities that your company does b

ness

with—for example,

customers,

suppliers, service providers, and so on. For information about

the

system directory,

see

your

system administrator.

¹Your Personal Directory is a directory that you can set up for your own calling needs. You

include

in

it,

for

example,

the

names

and

numbers

you

call

most frequently—personal numbers,

suc

as

for

schools

 

and

doctors; and job-related numbers, such as for other agents, certain custo

technicians

that

service equipment

in

your

area,

and so

on.

 

 

 

 

 

 

Note:

You

must

first

create

your

Personal

Directory

in

order

to

have it available to use f

CCWin

Dial

Pad

window. For instructions on creating it,

see

“How

to

Create

Your

Personal

 

Directory” on

page 87.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When you

select

a

directory,

the

directory

appears

to

the

right

of the

dial

pad, and

remai

working

directory.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do the following to select the directory you want to use when making calls:

1. Click on theDial pushbutton to open the CCWin Dial Pad window.

Chapter 3. Using the Telephone37 Features

Image 53
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookHow This Book is Organized How to Use This BookHighlighting Conventions BoldWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Call FeatureIntelligent Answering Personal DirectoryTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Works ForHost FilesHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesMenu PushbuttonsSelecting HelpMenu Your KeyboardFrom KeyWindow Only By doing Following Move For Windows Managing Windows in CallCoordinator for WindowsMenu Box MovingExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Switch How to Log on to Your SwitchDefinity Generic ¹ Agent IDAgent ID OnLogonActivity Status ActivityIndicating Click onAgent ActivityNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory OrPersonal Directory WindowDirectories Dial PadCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT Click onDo not run HAT with Dial AfterOnHold OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberOnDefaults DefaultYour Personal Directory SessionOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesUsing the Features Pull-Down Menu Using the PushbuttonCall Logging Agent ActivityCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Filter Setting the FilterView ColumnsTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Your Call Log YourDeleting a Call Log Entry ControllingFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù