IBM SC31-6254-01 manual Index

Page 111

Index

A	Call	Log	(continued)
A		notes,	adding	65
ACD (automatic call distribution) 10		notes,	opening	65

Actions pull-down menu 28		opening	64
Activity window		overflow	threshold, setting 80
AT&T DEFINITY	Generic 3 switch, for 32	printing	85
Northern Telecom Meridian 1 switch, for 33		saving	86

ROLM 9751 switch, for 34

settings,

specifying

additional CallCoordinator for Windows features

2 filter

71

agent

activity

status,

indicating

overflow

80

AT&T DEFINITY Generic 3 switch, for 32

sort

69

Northern

Telecom

Meridian

1

switch,

for

33

toolbar

82

ROLM 9751 switch, for 34

view

68

answering

calls

sorting

69

displaying

CallCoordinator

for

Windows

main

windowtoolbar,

setting

on

inbound

calls,

controlling

20

how

to

82

how

to

43

icons

and

text

83

Notes

feature,

using

44

icons

only

84

other

features,

using

44

no

toolbar

83

status

messages,

understanding

43

text

only

84

automatic

call

distribution

(ACD)

10

view,

setting

68

view, sort, and filter, using together 79

C

CallCoordinator

for

Windows

description

of

1

Call Log

exiting

accessing

60

using CallCoordinator for Windows 24

CCWin Call Log window, description of 64

using

Windows

24

clearing

86

features

controlling

Call

Log

2

clearing

log

86

coordinated voice and data transfer 3

deleting

entry

85

intelligent

answering

2

printing

85

Note Pad

2

saving

log

86

Personal

Directory

2

data

tracked

64

QuickKeys

3

disabling

64

system directories, access to 3

displaying

63

telephone

1

enabling

63

help,

getting

23

entry,

deleting 85

Host

Application

Transaction

files, using

5

filter,

setting

main window

date

column

74

comment

line

10

how

to

71

displaying

on

inbound

calls, controlling

20

notes

column

78

menu bar 9, 27, 28,

60

party

column

76

moving

14

phone

number

column

77

pushbuttons

9,

28,

61

time

column

75

screen mode,

selecting

17

type

column

73

status

messages

10

 Copyright IBM Corp. 1994

95

Image 111

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information Features What Is CallCoordinator for Windows?Introducing CallCoordinator Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT How to Start CallCoordinator for Windows ChapterSystem Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExiting CallCoordinator for Windows To ExitExit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingWork Status to the Northern Telecom MeridianNot Available Indicating Activity Status toHow to Make Calls Dialing a NumberPrefix Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesUpdating Entries in Your Personal Directory Click onDirectoryCalls HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen How to Transfer Calls and Data DataAgent You May Find This Feature Most Useful When Transferring Host Selecting Your Defaults TransfersImage Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter Data Default for Three-Way Default Directory for Three-Way¹ Send Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewCall Log SortingAscending Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry OnCancel Removing an EntryPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù