IBM
SC31-6254-01
manual
CallPath CallCoordinator for Windows User’s Guide
Selecting Your Defaults
Administrator
Access to a System Directory
Click onScreen Settings
How to
Service
Features
Switch
OnCancel
Using the steps Just Described
Page 12
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CallPath CallCoordinator for Windows: User’s Guide
Page 11
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Contents
User’s Guide
Page
ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01
1994
Contents
Glossary
Index Contents
Vi CallPath CallCoordinator for Windows User’s Guide
Figures
Page
Service
Marks
CallPath CallCoordinator for Windows User’s Guide
Who Should Use This Book
About
How to Use This Book
How This Book is Organized
Highlighting Conventions
Bold
What’s New in This Book
Where to Find More Information
Features
What Is CallCoordinator for Windows?
Introducing CallCoordinator
Feature
Call
Intelligent Answering
Personal Directory
Access to a System Directory
Transfer
CallPath CallCoordinator for Windows User’s Guide
For
Works
Host
Files
HAT
How to Start CallCoordinator for Windows
Chapter
System
Manager
Main Window
Menu Bar
Status Messages
Comment Line
Pushbuttons
Menu
Selecting
Help
Your Keyboard
Menu
From
Key
Window Only By doing Following Move
Managing Windows in CallCoordinator for Windows
For Windows
Menu Box
Moving
Exit Options
Messages
Messages
Mode
For Windows Screen
CallCoordinator for Windows Screen Mode-Icons with Text
Click onScreen Settings
CallCoordinator for Windows Screen Settings Pull-Down Menu
Calls
Received
Setting the Colors for the Telephone Icons
Set Color Window
Using the steps Just Described
Administrator
Getting
Exiting CallCoordinator for Windows
To Exit
Exit
Features
How To Select Line
How to Access the Telephone Features
CallCoordinator for Windows Main Window-Pushbuttons
Using the Actions Pull-Down Menu
Displays Text Icon for That Feature Gray. You cannot Select
How to Log on to Your Switch
Switch
Definity Generic
¹ Agent ID
OnLogon
Agent ID
Activity
Activity Status
Indicating
Click onAgent Activity
Work
Status to the Northern Telecom Meridian
Not
Indicating Activity Status to
Available
How to Make Calls
Dialing a Number
Prefix
Keeping the Dial Pad Open
Pad Open
Directory
Window
OrPersonal Directory
Directories
Dial Pad
Updating Entries in Your Personal Directory
Click onDirectory
Calls
HAT
After
Click onDo not run HAT with Dial
OnHold
OnNotes
Make any other edits.←UseBackspace
How to Answer Calls
After
Can Seen
How to Transfer Calls and Data
Data
Agent
You May Find This Feature Most Useful When Transferring
Host
Selecting Your Defaults
Transfers
Image
Number
Directory For Transfers
Default
OnDefaults
Your Personal Directory
Session
Or Del Key to Delete any Characters Enter any New Ones Click
How to Set Up Three-Way Conference Calls
Setting Up Three-Way Conference Calls
Optionally, click
You cannot Enter
Data Default for Three-Way
Default Directory for Three-Way
¹ Send
Session
Your Personal
Chapter Using
Creating
Accessing the Call Log and Personal Directory Features
CallCoordinator for Windows Main Window-Call Log Pushbutton
Using the Pushbutton
Using the Features Pull-Down Menu
Call Logging
Agent Activity
CallPath CallCoordinator for Windows User’s Guide
Use the Call
Enabling the Call Log
Opening the Call Log
OrDel
Call
CallPath CallCoordinator for Windows User’s Guide
Log
Managing the Call
Setting View
Log Settings View Folder
Call Log
Sorting
Ascending
Button for the columnSortedin Columnsthe Box
Setting the Filter
Filter
View
Columns
TheSort
Type Column
Type
Date
OrAfter
TheTime
Call Log Filter Time Box
Filtering
Phone Number Column
DisplaysFilterhe Phone Number
Description
Call Log Filter Notes Box
Settings
Sort
Setting
Threshold
Using the Call Log and Creating Your Personal81 Directory
Setting Toolbar
Log Settings Toolbar Folder
¹ Click onNo toolbar
Call Log Toolbar-Icons and Text
Call Log Toolbar-Icons Only
Your
Your Call Log
Deleting a Call Log Entry
Controlling
File
File
How
Adding an Entry
CCWin Personal Directory Window
Updating an Entry
OnCancel
Removing an Entry
Personal
Using the Call Log and Creating Your Personal91 Directory
CallPath CallCoordinator for Windows User’s Guide
Glossary
PBX
Index
Window
See Host
Switches
Page
Communicating Your Comments to IBM
For
User’s
Business Reply Mail
Page
Éâôù
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