IBM SC31-6254-01 manual Your Personal Directory, Session, OnDefaults, OrSystem Directory

If

your

company has

an

ACD

group,

you

may

want

to

use

the extension

of

a department

as the

transfer

number. Then,

when

transferring

a call (with

or

without data),

you

can

add a

comment

tha

be

seen

by

the

next

available

agent

in that department. This enables

you

to

communicate with

th

agent

even

though

you

cannot

do

it

directly.

Default

Host

Session:

You can set one host session as your default. It should be the session

that

you

use

when

you transfer data. Do the following to establish the default host session:

1.

Click

on

theTransfer

pushbutton

to

open

the

CCWin

Transfer

window.

2.

Click

onDefaults .

The Defaults pull-down menu appears.

3. Click onHost Session on the Defaults pull-down menu.

The Host Session box appears.

4. Select the session by scrolling through the list and clicking on the session you want.

Refreshing	the	Directories		in	the	CCWin	Transfer	Window
When you make changes to your Personal								Directory	(which	is	done in the CCWin Personal Directory
window),	or	when	the	system		administrator		notifies	you of	an	updated system directory, you must
your version		in	the	CCWin	Transfer		window. Thisrefreshis .called			a

Do the following to refresh either directory in the CCWin Transfer window:

1. Click on theTransfer pushbutton to open the CCWin Transfer window.

2. Click onDirectory on the CCWin Transfer window menu bar.

The Directory pull-down menu appears.

3. Click Personal	Directory	orSystem Directory	to update the version in the CCWin Transfer
window.
Updating Entries	in Your	Personal Directory

You can update entries in your Personal Directory from the CCWin Transfer window. Do the following

1.Click onDirectory .

The Directory pull-down menu appears.

2.

Click

onUpdate Personal Directory

.

CallCoordinator

for

Windows

displays

the

CCWin

Personal

Directory

window (see Figure 52 on

page

88).

3.

Click

on

the

letter (in

the

row

of

letters

below

the

menu

bar) corresponding to the first

last name) of the entry

to be changed. (Use the

scroll arrow to display the remaining lett

sary.)

For

example,

to locate

an

entry

beginningG , withclick Gtheon.

letter

CallCoordinator for Windows displays the entries beginning with that letter.

Chapter 3. Using the Telephone51Features