IBM SC31-6254-01 manual Number, Directory For Transfers

Default

Directory

for Transfers:

You can set the system directory or Personal Directory as

your

default

directory

for

call

and

data transfers.

The

directory

you

select

should

contain

the names

and

extensions

of

the agents you

work with,

as

as certain departments

or

groups

in

your

company.

This

enables you

to

quickly find an

extension

of

agent or department

when

you

need

to

transfer a

call.

Do the following to select a default directory:

1.	Click	on theTransfer	pushbutton		to open	the	CCWin	Transfer window.
2.	Click	onDirectory	on the	menu	bar.
	The	Directory	pull-down	menu	appears,	as	shown	in Figure 27.

Figure 27.	CCWin Transfer Window—Directory Pull-Down Menu
3. Click	on eitherSystem Directory	orPersonal Directory	in the Directory pull-down menu.

CallCoordinator for Windows Transfer window menu bar. just described.

indicates	which is the currently	selected directory just below the CCWin
It remains	in effect until you	change to the other directory, using the

If	you	have	more	than one	system directory available to you, do the following from the Directory
down	menu:
1.	Click	onSelect	System	Directory	.

The Open window appears.

2.Select the system directory youFilewantName fromlisthebox.

3.Click onOK .

Default	Transfer		Number:	CallCoordinator for Windows keeps the last extension you entered in
theTarget	Agent		box. If you always transfer to the same person (or department),		that extension
becomes,		in effect, the		default transfer number. You do not have to enter the	number again when
transfer		calls	or data.

50 CallPath CallCoordinator for Windows: User’s Guide