IBM SC31-6254-01 manual How to Transfer Calls and Data, Agent

How to Transfer Calls and Data

CallCoordinator

for

Windows

enables

you

to transfer calls

and

data, which

is

known

as

coordinated

voi

and data transfer. You can also,

as

needed, transfer

just

the call

or

just the data. Do the

fo

start a call and

data transfer:

Click

on theTransfer

pushbutton on the CallCoordinator for Windows main window.

CallCoordinator

for

Windows

displays

the

CCWin Transfer window

(Figure 25

shows

the

CCWin

Transfer

window

with

sample

entries).

Figure 25.	CCWin Transfer Window
You can simplify call and host data		transfers	for	yourself by setting a few defaults in the CCWi
window. See	“Selecting Your Defaults”	on page 49	for	instructions.

Transferring		Calls and	Data
You	can	transfer	calls	and	data directly	to another	agent, or to the next available agent in an
If	the	transfer	is to	an	ACD group, the	data is	automatically held for the next available agent.

Do the following to transfer a call and data:

1.

Enter

the

extension

of

the

target

agent or

of Targetthe AgentACD

grboupx,

usingtheany

of

the

following

methods:

¹

Accept

the

default

transfer

number

(which

is the

last

extension

you

entered)

or

¹

Click

on

the

box,

then

type

the

extension

into

it

(over

any

existing

information)

or

¹

Click

on

the

scroll

arrow

to

display

the

current

directory,

scroll

through the list, and click

name

and

extension

that

you

want. The name and extensionTargetappearAgent

inboxthe.

2.

Optionally,

click Commenton thefor

Target

Agent

box,

and enter

a

comment

in

it.

46 CallPath CallCoordinator for Windows: User’s Guide