IBM SC31-6254-01 manual You cannot Enter

Page 71

Note:	You cannot	enter	a comment Commentin thefor Target Agent	box if you select
the	Send Host Screen	Image	option.

d. Do the following to select the host session:

1) Click onDefaults on the CCWin Conference window menu bar.

The Defaults pull-down menu appears.

2) Click onHost Session on the Defaults pull-down menu.

The Host Session box appears.

3) Select the session by scrolling through the list and clicking on the session you want.

5. Click on theConference			pushbutton.
Note:	When	transferring data into a three-way conference call, the data is sent at this ste
though	the	call has	not been conferenced yet.

This step connects you to the other agent, and the caller is placed on Hold. CallCoordinator Windows displays the messageCall on Hold.

You can consult with the		agent before connecting the caller. If				the	other	agent	is busy wi
call, reconnect	yourself	with	the	callerCancel by. (Ifclickingthison	option is	not	available	on	your
telephone system	switch,	use	your	telephone to manually	reconnect	yourself to		the	caller.)

6.Click onComplete to complete the three-way conference call. CallCoordinator for Windows displays theCallmessageon Conference.

Selecting

Your

Defaults

You

can simplify conferencing calls and data for yourself by setting

a few defaults. The

follow

are

available

for you

to set:

¹

The

type

of

data

to

transfer;

see “Data

Default

for

Three-Way

Conference

Calls” on

page 56

more

information.

¹

A

default

telephone directory; see “Default Directory for Three-Way Conference Calls” on pag

for

more

information.

¹

A

default

conference

number; see

“Default

Conference

Number”

on page 57

for

more information.

¹

A

default

host session; see “Default Host

Session”

on

page 57

for

more

information.

Note:

When

you exit CallCoordinator for Windows,

any defaults

that

you

set

are

lost. To

use

them

again,

you

must

reset

them.

Chapter 3. Using the Telephone55 Features

Image 71

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù