IBM SC31-6254-01 manual Marks, Service

Page 11

Notices

References

in

this publication to IBM products, programs,

or services

do not

imply

that IBM inte

make

these available in all countries in which

IBM operates. Any reference to

an

IBM

product,

p

or

service

is

not intended to state or imply

that only IBM’s product, program, or service may

Any

functionally

equivalent

product, program, or

service that

does not

infringe

any

of

IBM’s intelle

property

rights

may be used instead of the

IBM product, program, or service. Evaluation and ver

of

operation

in

conjunction with other products, programs,

or

services,

except

those

expressly

d

by

IBM,

are the user’s

responsibility.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send licens inquiries, in writing, to IBM Corporation, IBM Director of Licensing, 500 Columbus Avenue, Thornwood, New York, 10594, United States.

Trademarks		and	Service	Marks
The	following		terms,	denoted	by	an	asterisk	(*)	in this	publication, are	trademarks or service ma
IBM Corporation in the United States or other countries:
CallCoordinator/2					CallPath
CallCoordinator					IBM
The	following		terms,	denoted	by	double asterisks			(**) in	this publication,	are trademarks of other
nies:
Trademark				Owned By
AT&T				American Telephone and Telegraph Company
DEFINITY				American		Telephone		and Telegraph Company
Meridian		1			Northern		Telecom	Ltd.
Microsoft					Microsoft Corporation
ROLM				ROLM Systems
Windows				Microsoft Corporation

 Copyright IBM Corp. 1994

ix

Image 11

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù