IBM SC31-6254-01 manual How to Log on to Your Switch, Definity Generic, ¹ Agent ID, Pool

Page 46

How to Log on to Your Switch

If you normally log on to your telephone system switch before taking calls, you can also do so th CallCoordinator for Windows.

Note: Certain menu

items and windows mentioned in

this

section

appear only

if you have one of the

following telephone system switches: AT&T** DEFINITY**

Generic 3,

ROLM** 9751 (9005), and Northern

Telecom Meridian

1**. If your switch is not one

of

these,

they will not

appear.

Logging

on

to

the

AT&T

DEFINITY Generic

3

Switch:

Do the following to log on to the

AT&T

DEFINITY Generic

3

switch

using

CallCoordinator

for

Windows:

1. Select

the

line

you want to log on from (if

it

is

different from the currently selected line)

the

corresponding

telephone

icon.

 

 

 

 

 

2.

Click

onFeatures

on

the

CallCoordinator

for Windows

menu

bar.

The Features pull-down menu appears.

3. Click

 

Logon/Logoff

.

 

 

 

 

 

 

 

 

 

 

 

 

The

Logon/Logoff

window

appears,

as

shown

in

Figure 13.

 

 

 

 

Note:

Figure 13

shows

the

Logon/Logoff window

as

it appears

for the AT&T

DEFINITY

Generic 3

switch

without

the

Expert

Agent

Selection

(EASe)

feature. If

your

switch

has this

feature, this

window

contains

an

entry box for

a

password

instead of the pool

ID.

 

 

Figure 13. Logon/Logoff Window for the AT&T DEFINITY Generic 3 Switch

The following entry boxes appear:

¹Agent ID

¹

Password

(appears

only

if

the

switch has

EASe)

¹

Pool

(appears only if

the

switch

does

not

have EASe)

4. Enter the required

information

in

the

boxes

displayed in your window.

30 CallPath CallCoordinator for Windows: User’s Guide

Image 46
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service MarksCallPath CallCoordinator for Windows User’s Guide Who Should Use This Book AboutHighlighting Conventions How to Use This BookHow This Book is Organized BoldWhat’s New in This Book Where to Find More Information What Is CallCoordinator for Windows? FeaturesIntroducing CallCoordinator Intelligent Answering FeatureCall Personal DirectoryAccess to a System Directory TransferCallPath CallCoordinator for Windows User’s Guide Host ForWorks FilesHAT Chapter How to Start CallCoordinator for WindowsSystem Manager Main Window Menu BarStatus Messages Comment LineSelecting PushbuttonsMenu HelpFrom Your KeyboardMenu KeyWindow Only By doing Following Move Menu Box Managing Windows in CallCoordinator for WindowsFor Windows MovingExit Options Messages MessagesMode For Windows ScreenCallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down MenuCalls ReceivedSetting the Colors for the Telephone Icons Set Color WindowUsing the steps Just Described Administrator GettingTo Exit Exiting CallCoordinator for WindowsExit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-PushbuttonsUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Definity Generic How to Log on to Your SwitchSwitch ¹ Agent IDOnLogon Agent IDIndicating ActivityActivity Status Click onAgent ActivityStatus to the Northern Telecom Meridian WorkNot Indicating Activity Status to AvailableDialing a Number How to Make CallsPrefix Keeping the Dial Pad Open Pad OpenDirectory Directories WindowOrPersonal Directory Dial PadClick onDirectory Updating Entries in Your Personal DirectoryCalls HAT OnHold AfterClick onDo not run HAT with Dial OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen Data How to Transfer Calls and DataAgent You May Find This Feature Most Useful When Transferring Host Transfers Selecting Your DefaultsImage Number Directory For TransfersYour Personal Directory DefaultOnDefaults SessionOr Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference CallsOptionally, click You cannot Enter Default Directory for Three-Way Data Default for Three-Way¹ Send Session Your Personal Chapter Using CreatingAccessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log PushbuttonCall Logging Using the PushbuttonUsing the Features Pull-Down Menu Agent ActivityCallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call LogOpening the Call Log OrDel CallCallPath CallCoordinator for Windows User’s Guide Log Managing the CallSetting View Log Settings View FolderSorting Call LogAscending Button for the columnSortedin Columnsthe Box View Setting the FilterFilter ColumnsTheSort Type Column TypeDate OrAfterTheTime Call Log Filter Time BoxFiltering Phone Number Column DisplaysFilterhe Phone NumberDescription Call Log Filter Notes BoxSettings SortSetting ThresholdUsing the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder¹ Click onNo toolbar Call Log Toolbar-Icons and TextCall Log Toolbar-Icons Only Deleting a Call Log Entry YourYour Call Log ControllingFile FileHow Adding an Entry CCWin Personal Directory WindowUpdating an Entry Removing an Entry OnCancelPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’sBusiness Reply Mail Page Éâôù