IBM SC31-6254-01 manual How to Access the Telephone Features

Page 43

How to Access the Telephone Features

CallCoordinator for

Windows is installed for you by your system administrator. When you start

CallCoordinator

for

Windows, it

displays a window that has a menu bar and a row of pushbuttons

it. If you

have

not started

CallCoordinator for Windows yet, do the following:

1. Start your Windows session.

2. Click on the CallCoordinator for Windows icon in the Program Manager window.

The

CallCoordinator

for

Windows

group window

appears.

 

 

 

 

 

 

 

3. Double-click CCWion

System

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

CallCoordinator

for

Windows

main

window

appears. It has a

menu

bar,

a row

of

pushbuttons,

and

at least

one

telephone

icon

for

status

messages.

 

 

 

 

 

 

 

Note:

If you have more than

one

line

on

your telephone

set,

the

corresponding

number

of tele

phone

icons are

displayed

(up

to

four)

if

your system

administrator

configured

your

computer

number. For example, if you have four lines,

and your system administrator configured all four,

CallCoordinator for Windows

main window

will show

four telephone

icons (as shown in

Figure 11).

See

“Status Messages” on page 10 and

“Setting

the Colors for

the Telephone Icons”

on page 21

more

information about the

icons.

 

 

 

 

Figure 11. CallCoordinator for Windows Main Window—Pushbuttons

The CallCoordinator for Windows telephone features can be accessed from the pushbuttons or from Actions pull-down menu on the menu bar.

Chapter 3. Using the Telephone27 Features

Image 43
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information What Is CallCoordinator for Windows? FeaturesIntroducing CallCoordinator Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT Chapter How to Start CallCoordinator for WindowsSystem Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorTo Exit Exiting CallCoordinator for WindowsExit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingStatus to the Northern Telecom Meridian WorkNot Available Indicating Activity Status toDialing a Number How to Make CallsPrefix Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesClick onDirectory Updating Entries in Your Personal DirectoryCalls HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen Data How to Transfer Calls and DataAgent You May Find This Feature Most Useful When Transferring Host Transfers Selecting Your DefaultsImage Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter Default Directory for Three-Way Data Default for Three-Way¹ Send Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewSorting Call LogAscending Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Removing an Entry OnCancelPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù