You | may | find | this |
| feature | most | useful | when | transferring | to |
| an | ACD |
| group | in | that | it | enables | |||||||||||||
leave | a | comment | for | the | next available | agent. You | can | enter | up | to | 254 |
| characters | (the | box | |||||||||||||||||
Your | comment appears | on | the |
| target | agent’s or | the | next | available | agent’s | window, | next | to | the | ||||||||||||||||||
phone | icon. (If | the | target | agent | has | more | than one | line, | the | comment | appears | next | to the | t | ||||||||||||||||||
icon | for | the | line | they | have | selected.) |
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Note: | You | cannot | enter | a | comment Commentin thefor | Target | Agent | box | if |
| you | selectSend | the |
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Host Screen | Image |
| option. See | step | 4. |
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3. If | necessary, | clickCustomeron IDthe | box, and | change | the | customer | identification | in it. |
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This box usually contains any customer identification information that has been collected by |
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CallCoordinator | for | Windows | (such | as | a | telephone | number, account | number, | and | so | on). You | may |
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need | to | change | it | if, | for example, the caller calls from | a | different |
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mobile phone | or | public | telephone | (CallCoordinator | for | Windows | cannot | match | the | caller’s | number |
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the | customer | ID | in | these | cases). |
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Note: | Skip | the | next |
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| you | do | not plan | to | transfer | data, | and | go | on | to | step | 5. |
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4. Optionally, to transfer host data (with or without the call), do the following:
a. Click onDefaults on the CCWin Transfer window menu bar.
The Defaults
b. Click onData on the Defaults
The Data
Figure 26. CCWin Transfer Window—Data Pull-Down Menu
Chapter 3. Using the Telephone47 Features