IBM
SC31-6254-01
manual
Index Contents
Selecting Your Defaults
Administrator
Access to a System Directory
Click onScreen Settings
How to
Service
Features
Switch
OnCancel
Using the steps Just Described
Page 7
Index
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95
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Contents
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Contents
User’s Guide
Page
ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01
1994
Contents
Glossary
Index Contents
Vi CallPath CallCoordinator for Windows User’s Guide
Figures
Page
Marks
Service
CallPath CallCoordinator for Windows User’s Guide
About
Who Should Use This Book
Bold
How to Use This Book
How This Book is Organized
Highlighting Conventions
What’s New in This Book
Where to Find More Information
What Is CallCoordinator for Windows?
Features
Introducing CallCoordinator
Personal Directory
Feature
Call
Intelligent Answering
Transfer
Access to a System Directory
CallPath CallCoordinator for Windows User’s Guide
Files
For
Works
Host
HAT
Chapter
How to Start CallCoordinator for Windows
System
Manager
Menu Bar
Main Window
Comment Line
Status Messages
Help
Pushbuttons
Menu
Selecting
Key
Your Keyboard
Menu
From
Window Only By doing Following Move
Moving
Managing Windows in CallCoordinator for Windows
For Windows
Menu Box
Exit Options
Messages
Messages
For Windows Screen
Mode
CallCoordinator for Windows Screen Mode-Icons with Text
CallCoordinator for Windows Screen Settings Pull-Down Menu
Click onScreen Settings
Received
Calls
Set Color Window
Setting the Colors for the Telephone Icons
Using the steps Just Described
Getting
Administrator
To Exit
Exiting CallCoordinator for Windows
Exit
Features
How To Select Line
CallCoordinator for Windows Main Window-Pushbuttons
How to Access the Telephone Features
Using the Actions Pull-Down Menu
Displays Text Icon for That Feature Gray. You cannot Select
¹ Agent ID
How to Log on to Your Switch
Switch
Definity Generic
Agent ID
OnLogon
Click onAgent Activity
Activity
Activity Status
Indicating
Status to the Northern Telecom Meridian
Work
Not
Available
Indicating Activity Status to
Dialing a Number
How to Make Calls
Prefix
Pad Open
Keeping the Dial Pad Open
Directory
Dial Pad
Window
OrPersonal Directory
Directories
Click onDirectory
Updating Entries in Your Personal Directory
Calls
HAT
OnNotes
After
Click onDo not run HAT with Dial
OnHold
Make any other edits.←UseBackspace
How to Answer Calls
After
Can Seen
Data
How to Transfer Calls and Data
Agent
You May Find This Feature Most Useful When Transferring
Host
Transfers
Selecting Your Defaults
Image
Directory For Transfers
Number
Session
Default
OnDefaults
Your Personal Directory
Or Del Key to Delete any Characters Enter any New Ones Click
Setting Up Three-Way Conference Calls
How to Set Up Three-Way Conference Calls
Optionally, click
You cannot Enter
Default Directory for Three-Way
Data Default for Three-Way
¹ Send
Session
Your Personal
Creating
Chapter Using
CallCoordinator for Windows Main Window-Call Log Pushbutton
Accessing the Call Log and Personal Directory Features
Agent Activity
Using the Pushbutton
Using the Features Pull-Down Menu
Call Logging
CallPath CallCoordinator for Windows User’s Guide
Enabling the Call Log
Use the Call
Opening the Call Log
Call
OrDel
CallPath CallCoordinator for Windows User’s Guide
Managing the Call
Log
Log Settings View Folder
Setting View
Sorting
Call Log
Ascending
Button for the columnSortedin Columnsthe Box
Columns
Setting the Filter
Filter
View
TheSort
Type
Type Column
OrAfter
Date
Call Log Filter Time Box
TheTime
Filtering
DisplaysFilterhe Phone Number
Phone Number Column
Call Log Filter Notes Box
Description
Sort
Settings
Threshold
Setting
Using the Call Log and Creating Your Personal81 Directory
Log Settings Toolbar Folder
Setting Toolbar
Call Log Toolbar-Icons and Text
¹ Click onNo toolbar
Call Log Toolbar-Icons Only
Controlling
Your
Your Call Log
Deleting a Call Log Entry
File
File
How
CCWin Personal Directory Window
Adding an Entry
Updating an Entry
Removing an Entry
OnCancel
Personal
Using the Call Log and Creating Your Personal91 Directory
CallPath CallCoordinator for Windows User’s Guide
Glossary
PBX
Index
Window
See Host
Switches
Page
Communicating Your Comments to IBM
User’s
For
Business Reply Mail
Page
Éâôù
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