IBM SC31-6254-01 manual Switches

Page 114

switches (continued)

transferring

calls(continued)

AT&T DEFINITY Generic (continued)3

defaults,

selecting

logging

on

to

30

data

49

Login/Logoff

window

30

directory

50

Northern

Telecom

Meridian

1

host

session

51

Activity

window

33

transfer

number 46

agent activity status, indicating 31

directory,

refreshing 51

logging

on

to

31

how to

46

Login/Logoff

window

31

ROLM

9751

Activity

window

34

agent activity status, indicating 34

system

administrator

HAT file, implementing 6, 39

help,

getting

23

intelligent

answering,

implementing 2

system

directory,

implementing 3

system

directory

description of

3,

37

searching

36

CCWin Dial Pad window, from 36

selecting

37,

50,

57

system

messages, displaying

16

T

telephone features 28 accessing

menu bar, using 28, 61 pushbuttons, using 28, 61

overview 1

three-way conference calls, setting up calls and data, transferring 53 calls only, transferring 53

CCWin Conference window, description of 53 comment, transferring 54

defaults, selecting data 56 directory 56 host session 57 transfer number 57

directory, refreshing 58 how to 53

Personal Directory entry, updating 39, 58 transferring calls

calls and data 47 calls only 46

CCWin Transfer window, description of 46 comment 47

data only 46

98 CallPath CallCoordinator for Windows: User’s Guide

Image 114

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service MarksCallPath CallCoordinator for Windows User’s Guide Who Should Use This Book AboutHighlighting Conventions How to Use This BookHow This Book is Organized BoldWhat’s New in This Book Where to Find More Information Features What Is CallCoordinator for Windows?Introducing CallCoordinator Intelligent Answering FeatureCall Personal DirectoryAccess to a System Directory TransferCallPath CallCoordinator for Windows User’s Guide Host ForWorks FilesHAT How to Start CallCoordinator for Windows ChapterSystem Manager Main Window Menu BarStatus Messages Comment LineSelecting PushbuttonsMenu HelpFrom Your KeyboardMenu KeyWindow Only By doing Following Move Menu Box Managing Windows in CallCoordinator for WindowsFor Windows MovingExit Options Messages MessagesMode For Windows ScreenCallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down MenuCalls ReceivedSetting the Colors for the Telephone Icons Set Color WindowUsing the steps Just Described Administrator GettingExiting CallCoordinator for Windows To ExitExit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-PushbuttonsUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Definity Generic How to Log on to Your SwitchSwitch ¹ Agent IDOnLogon Agent IDIndicating ActivityActivity Status Click onAgent ActivityWork Status to the Northern Telecom MeridianNot Indicating Activity Status to AvailableHow to Make Calls Dialing a NumberPrefix Keeping the Dial Pad Open Pad OpenDirectory Directories WindowOrPersonal Directory Dial PadUpdating Entries in Your Personal Directory Click onDirectoryCalls HAT OnHold AfterClick onDo not run HAT with Dial OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen How to Transfer Calls and Data DataAgent You May Find This Feature Most Useful When Transferring Host Selecting Your Defaults TransfersImage Number Directory For TransfersYour Personal Directory DefaultOnDefaults SessionOr Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference CallsOptionally, click You cannot Enter Data Default for Three-Way Default Directory for Three-Way¹ Send Session Your Personal Chapter Using CreatingAccessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log PushbuttonCall Logging Using the PushbuttonUsing the Features Pull-Down Menu Agent ActivityCallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call LogOpening the Call Log OrDel CallCallPath CallCoordinator for Windows User’s Guide Log Managing the CallSetting View Log Settings View FolderCall Log SortingAscending Button for the columnSortedin Columnsthe Box View Setting the FilterFilter ColumnsTheSort Type Column TypeDate OrAfterTheTime Call Log Filter Time BoxFiltering Phone Number Column DisplaysFilterhe Phone NumberDescription Call Log Filter Notes BoxSettings SortSetting ThresholdUsing the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder¹ Click onNo toolbar Call Log Toolbar-Icons and TextCall Log Toolbar-Icons Only Deleting a Call Log Entry YourYour Call Log ControllingFile FileHow Adding an Entry CCWin Personal Directory WindowUpdating an Entry OnCancel Removing an EntryPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’sBusiness Reply Mail Page Éâôù