IBM SC31-6254-01 How to Use This Book, How This Book is Organized, Highlighting Conventions, Bold

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How to Use This Book

This book describes how to use the CallCoordinator for Windows telephone, Call Log, and Personal Directory features.

How This Book is Organized

This book has the following chapters:

¹ Chapter 1, “Introducing CallCoordinator for Windows,” briefly describes CallCoordinator for Windows.

¹Chapter 2, “Getting Started,” explains what you should know about CallCoordinator for Windows before using it.

¹Chapter 3, “Using the Telephone Features,” describes how to use the CallCoordinator for Windows telephone features.

¹ Chapter 4, “Using	the Call	Log and Creating Your Personal Directory,” describes how to use the
Log and Personal	Directory	features.

Highlighting Conventions

The following highlighting conventions are used in this book:

Bold

Identifies the following types of information:

¹Commands

¹Filenames

¹Directory names

¹ Information that you should type as shown

¹Keys that you should press

Bold Italic

Identifies new terms defined in the text and in the glossary

Monospace

Identifies output examples, including the following:

¹Defaults

¹ Messages from the system

¹Specific data values

¹Text displayed in windows

xii CallPath CallCoordinator for Windows: User’s Guide

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Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service MarksCallPath CallCoordinator for Windows User’s Guide Who Should Use This Book AboutHighlighting Conventions How to Use This BookHow This Book is Organized BoldWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Intelligent Answering FeatureCall Personal DirectoryAccess to a System Directory TransferCallPath CallCoordinator for Windows User’s Guide Host ForWorks FilesHAT System How to Start CallCoordinator for WindowsChapter Manager Main Window Menu BarStatus Messages Comment LineSelecting PushbuttonsMenu HelpFrom Your KeyboardMenu KeyWindow Only By doing Following Move Menu Box Managing Windows in CallCoordinator for WindowsFor Windows MovingExit Options Messages MessagesMode For Windows ScreenCallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down MenuCalls ReceivedSetting the Colors for the Telephone Icons Set Color WindowUsing the steps Just Described Administrator GettingExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-PushbuttonsUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Definity Generic How to Log on to Your SwitchSwitch ¹ Agent IDOnLogon Agent IDIndicating ActivityActivity Status Click onAgent ActivityNot WorkStatus to the Northern Telecom Meridian Indicating Activity Status to AvailablePrefix How to Make CallsDialing a Number Keeping the Dial Pad Open Pad OpenDirectory Directories WindowOrPersonal Directory Dial PadCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT OnHold AfterClick onDo not run HAT with Dial OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Number Directory For TransfersYour Personal Directory DefaultOnDefaults SessionOr Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Chapter Using CreatingAccessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log PushbuttonCall Logging Using the PushbuttonUsing the Features Pull-Down Menu Agent ActivityCallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call LogOpening the Call Log OrDel CallCallPath CallCoordinator for Windows User’s Guide Log Managing the CallSetting View Log Settings View FolderAscending Call LogSorting Button for the columnSortedin Columnsthe Box View Setting the FilterFilter ColumnsTheSort Type Column TypeDate OrAfterTheTime Call Log Filter Time BoxFiltering Phone Number Column DisplaysFilterhe Phone NumberDescription Call Log Filter Notes BoxSettings SortSetting ThresholdUsing the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder¹ Click onNo toolbar Call Log Toolbar-Icons and TextCall Log Toolbar-Icons Only Deleting a Call Log Entry YourYour Call Log ControllingFile FileHow Adding an Entry CCWin Personal Directory WindowUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’sBusiness Reply Mail Page Éâôù