IBM SC31-6254-01 manual Glossary

Page 6

Using the Actions Pull-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . .28. . . . . . . .

How to Log on to Your .Switch. . . . . . . . . . . . . . . . . . . . . . . . . . .30. . . . . . . . .

How to Indicate Your Activity. . .Status. . . . . . . . . . . . . . . . . . . . . . .32. . . . . . . .

How to Make Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35. . . . . . . . . . .

Dialing a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35. . . . . . . . . . .

Searching the Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36. . . . . . . . . .

Keeping the Dial Pad .Open. . . . . . . . . . . . . . . . . . . . . . . . . . .36. . . . . . . . .

Selecting a Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37. . . . . . . . . .

Refreshing the Directories in the CCWin Dial. Pad. . .Window. . . . . . . . . . . .38. . . .

Updating Entries in Your Personal Directory. . . . . . . . . . . . . . . . . . . . . 39. . . . . . .

Selecting a HAT Table for Making Outbound. . Calls. . . . . . . . . . . . . . . . . 39. . . . . .

Using

Other

Features

after

Dialing . a. .Number. . . . . . . . . . . . . . . . . .41

Using

the

Notes

Feature

41

How

to

Answer

Calls

43

Using

Other

Features

after

Answering. . .a . Call

44

Using

the

Notes

Feature

44

How

to

Transfer

Calls

and .Data. . . . . . . . . . . . . . . . . . . . . . . . . .46

Transferring

Calls

and

Data. . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Selecting

Your

Defaults

49

Refreshing

the

Directories

in

the

CCWin

Transfer. . . . Window

51

Updating

Entries

in

Your

Personal

Directory

51

How to Set Up Three-Way

Conference. .Calls. . . . . . . . . . . . . . . . . . . . 53

Setting Up Three-Way

Conference. Calls. . . . . . . . . . . . . . . . . . . . . .53

Selecting

Your

Defaults

55

Refreshing

the

Directories

in

the

CCWin

Conference. . . .Window. . . . . . . . . . .58. . . .

Updating

Entries

in

Your

Personal

Directory

58

Chapter

4.

Using

the

Call

Log

and Creating

Your

Personal

Directory

. . . . . . . . . . .

59. . .

Accessing

the

Call

Log

and

Personal

Directory. .Features. . . . . . . . . . . . . . . .60

Using

the

Pushbutton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Using

the

Features

Pull-Down

Menu

61

How

to

Use

the

Call. .Log. . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Enabling

the

Call

Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Opening

the

Call

Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Opening

Notes

in

the

Call .Log

65

Adding

Notes

to

the

Call. .Log. . . . . . . . . . . . . . . . . . . . . . . . .65

Managing

the

Call

Log

Information—Settings

Feature. . . . . . . . . . . . . . . . . .67

Using the View, Sort, and

Filter

Settings. . .Together

79

Controlling

Your Call

Log

85

How

to

Create

Your

Personal Directory

87

Adding

an

Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Updating

an

Entry

89

Removing

an

Entry

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Refreshing

the

Personal

Directory. . . . . . . . . . . . . . . . . . . . . . . . .90

Displaying Entries

. . . .

. .

. .

. . . .

.

. . . . .

.

.90

Glossary

. . .

.

. . .

. .

. .

. . . .

.

. . . . .

.

93

iv CallPath CallCoordinator for Windows: User’s Guide

Image 6

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service MarksCallPath CallCoordinator for Windows User’s Guide Who Should Use This Book AboutHighlighting Conventions How to Use This BookHow This Book is Organized BoldWhat’s New in This Book Where to Find More Information Features What Is CallCoordinator for Windows?Introducing CallCoordinator Intelligent Answering FeatureCall Personal DirectoryAccess to a System Directory TransferCallPath CallCoordinator for Windows User’s Guide Host ForWorks FilesHAT How to Start CallCoordinator for Windows ChapterSystem Manager Main Window Menu BarStatus Messages Comment LineSelecting PushbuttonsMenu HelpFrom Your KeyboardMenu KeyWindow Only By doing Following Move Menu Box Managing Windows in CallCoordinator for WindowsFor Windows MovingExit Options Messages MessagesMode For Windows ScreenCallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down MenuCalls ReceivedSetting the Colors for the Telephone Icons Set Color WindowUsing the steps Just Described Administrator GettingExiting CallCoordinator for Windows To ExitExit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-PushbuttonsUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Definity Generic How to Log on to Your SwitchSwitch ¹ Agent IDOnLogon Agent IDIndicating ActivityActivity Status Click onAgent ActivityWork Status to the Northern Telecom MeridianNot Indicating Activity Status to AvailableHow to Make Calls Dialing a NumberPrefix Keeping the Dial Pad Open Pad OpenDirectory Directories WindowOrPersonal Directory Dial PadUpdating Entries in Your Personal Directory Click onDirectoryCalls HAT OnHold AfterClick onDo not run HAT with Dial OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen How to Transfer Calls and Data DataAgent You May Find This Feature Most Useful When Transferring Host Selecting Your Defaults TransfersImage Number Directory For TransfersYour Personal Directory DefaultOnDefaults SessionOr Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference CallsOptionally, click You cannot Enter Data Default for Three-Way Default Directory for Three-Way¹ Send Session Your Personal Chapter Using CreatingAccessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log PushbuttonCall Logging Using the PushbuttonUsing the Features Pull-Down Menu Agent ActivityCallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call LogOpening the Call Log OrDel CallCallPath CallCoordinator for Windows User’s Guide Log Managing the CallSetting View Log Settings View FolderCall Log SortingAscending Button for the columnSortedin Columnsthe Box View Setting the FilterFilter ColumnsTheSort Type Column TypeDate OrAfterTheTime Call Log Filter Time BoxFiltering Phone Number Column DisplaysFilterhe Phone NumberDescription Call Log Filter Notes BoxSettings SortSetting ThresholdUsing the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder¹ Click onNo toolbar Call Log Toolbar-Icons and TextCall Log Toolbar-Icons Only Deleting a Call Log Entry YourYour Call Log ControllingFile FileHow Adding an Entry CCWin Personal Directory WindowUpdating an Entry OnCancel Removing an EntryPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’sBusiness Reply Mail Page Éâôù