IBM SC31-6254-01 manual How to Answer Calls

Page 59

How to Answer Calls

When your telephone rings, you can answer the call from the CallCoordinator for Windows main window

Do the following to answer the call:

1. Click

on the telephone icon for

the

ringing

line

in

the

CallCoordinator for Windows main window

you

have more than one line and

the

ringing

line

is

not

currently selected).

Note: If all the other lines are idle, the ringing line is automatically selected.

2. Click on theAnswer pushbutton on the CallCoordinator for Windows main window.

You can begin talking with the caller, using your handset, headset, or speakerphone (if you hav

Check

with

your

system administrator to see if the intelligent answering feature is implemented f

use.

If

it is,

CallCoordinator for

Windows displays certain information about the caller when you

the

call,

such

as (for example)

the caller’s account data.

When answering a call, the CallCoordinator for Windows main window displays a message next to the telephone icon for the selected line:

¹If the caller is in the system directory or your Personal Directory (whichever is currentl

CallCoordinator for Windows displays the caller’s name. For example, the message displayed might be Call from Summers Frank.

¹If the caller is not in the currently selected directory, CallCoordinator for Windows display caller’s telephone number. For example, the message displayedCall from might2015551212be.

Note: CallCoordinator for

Windows can display the caller’s number to you only if your telephone

system switch provides

this information.

¹If your telephone system switch does not provide any caller information, CallCoordinator for Wi displaysCaller not identified. There is no caller identification of any kind.

Note:

If

you do

not want

the CallCoordinator for Windows main

window

to pop up whenever you rece

a call and you are working

in another window, see “Displaying

the

CallCoordinator for Windows Main

Window

on

Inbound

Calls” on

page 20 for instructions.

 

 

Chapter 3. Using the Telephone43 Features

Page 58 Page 60
Image 59
Page 58 Page 60
Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookBold How to Use This BookHow This Book is Organized Highlighting ConventionsWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Personal Directory FeatureCall Intelligent AnsweringTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Files ForWorks HostHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesHelp PushbuttonsMenu SelectingKey Your KeyboardMenu FromWindow Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu BoxExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity GenericAgent ID OnLogonClick onAgent Activity ActivityActivity Status IndicatingNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory Dial Pad WindowOrPersonal Directory DirectoriesCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT OnNotes AfterClick onDo not run HAT with Dial OnHoldMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberSession DefaultOnDefaults Your Personal DirectoryOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesAgent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call LoggingCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter ViewTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log EntryFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù
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