IBM SC31-6254-01 manual After

Page 60

Using

Other

Features

after

Answering

a

Call

After you

answer

a

call,

you

can

also

use

the

following features from the CallCoordinator for Window

main

window:

Hang

Up

Click

onHang

Up

to

hang

up

your telephone.

Transfer

Click

onTransfer

to

transfer

a

call.

Conference

Click

onConference

to

set

up

a

three-way

conference call.

Hold

Click

onHold

to

place

a

caller

on

Hold.

Retrieve

Click

onRetrieve

to

reconnect

to

a

caller

on Hold.

Notes

Click

onNotes

to

access

the

note

pad

feature.

In the event a telephone feature is not available because your telephone system does not support CallCoordinator for Windows displays the associated text, button, and icon in gray. You cannot select feature.

Using	the	Notes Feature
When you answer a call, you					can open the	CallCoordinator	for Windows note pad feature to			take	note
while talking to the caller. You can continue						taking notes	after hanging	up. The notes	that	you	enter
stored		by	CallCoordinator for		Windows.
Do	the	following		to record a	note during a	telephone call:
1.	Click	on	theNotes	pushbutton.
The		CCWin Notes window appears (Figure 24				on page 45	shows the CCWin	Notes window	with a
sample note).

44 CallPath CallCoordinator for Windows: User’s Guide

Image 60

Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service MarksCallPath CallCoordinator for Windows User’s Guide Who Should Use This Book AboutHow to Use This Book How This Book is OrganizedHighlighting Conventions BoldWhat’s New in This Book Where to Find More Information Features What Is CallCoordinator for Windows?Introducing CallCoordinator Feature CallIntelligent Answering Personal DirectoryAccess to a System Directory TransferCallPath CallCoordinator for Windows User’s Guide For WorksHost FilesHAT How to Start CallCoordinator for Windows ChapterSystem Manager Main Window Menu BarStatus Messages Comment LinePushbuttons MenuSelecting HelpYour Keyboard MenuFrom KeyWindow Only By doing Following Move Managing Windows in CallCoordinator for Windows For WindowsMenu Box MovingExit Options Messages MessagesMode For Windows ScreenCallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down MenuCalls ReceivedSetting the Colors for the Telephone Icons Set Color WindowUsing the steps Just Described Administrator GettingExiting CallCoordinator for Windows To ExitExit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-PushbuttonsUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select How to Log on to Your Switch SwitchDefinity Generic ¹ Agent IDOnLogon Agent IDActivity Activity StatusIndicating Click onAgent ActivityWork Status to the Northern Telecom MeridianNot Indicating Activity Status to AvailableHow to Make Calls Dialing a NumberPrefix Keeping the Dial Pad Open Pad OpenDirectory Window OrPersonal DirectoryDirectories Dial PadUpdating Entries in Your Personal Directory Click onDirectoryCalls HAT After Click onDo not run HAT with DialOnHold OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen How to Transfer Calls and Data DataAgent You May Find This Feature Most Useful When Transferring Host Selecting Your Defaults TransfersImage Number Directory For TransfersDefault OnDefaultsYour Personal Directory SessionOr Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference CallsOptionally, click You cannot Enter Data Default for Three-Way Default Directory for Three-Way¹ Send Session Your Personal Chapter Using CreatingAccessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log PushbuttonUsing the Pushbutton Using the Features Pull-Down MenuCall Logging Agent ActivityCallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call LogOpening the Call Log OrDel CallCallPath CallCoordinator for Windows User’s Guide Log Managing the CallSetting View Log Settings View FolderCall Log SortingAscending Button for the columnSortedin Columnsthe Box Setting the Filter FilterView ColumnsTheSort Type Column TypeDate OrAfterTheTime Call Log Filter Time BoxFiltering Phone Number Column DisplaysFilterhe Phone NumberDescription Call Log Filter Notes BoxSettings SortSetting ThresholdUsing the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder¹ Click onNo toolbar Call Log Toolbar-Icons and TextCall Log Toolbar-Icons Only Your Your Call LogDeleting a Call Log Entry ControllingFile FileHow Adding an Entry CCWin Personal Directory WindowUpdating an Entry OnCancel Removing an EntryPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’sBusiness Reply Mail Page Éâôù