IBM SC31-6254-01 manual Contents

Page 5

Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . ix. . . . . . . .

Trademarks and Service Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . ix. . . . . . . . .

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi. . . . . . . . . . .

Who Should Use This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi. . . . . . . . .

How to Use This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii. . . . . . . . . .

How This Book is Organized. . . . . . . . . . . . . . . . . . . . . . . . . . . xii. . . . . . . . .

Highlighting Conventions . . . . . . . . . . . . . . . . . .xii. . . . . . . .

What’s New in This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii. . . . . . . . . .

Where to Find More Information. . . . . . . . . . . . . . . . . . . . . . . . . . .xiv. . . . . . . . .

Chapter

1.

Introducing

CallCoordinator

for

Windows

 

 

 

. . . . . . . . . . . . . . . . . . 1

What

Is

CallCoordinator

for

Windows?. . . . . . . . . . . . . . . . . . . . . . . . . 1

CallCoordinator

for

Windows

Features. . . . . . . . . . . . . . . . . . . . . . . .1

Customized

CallCoordinator for

Windows

Features. . . . . . . . . . . . . . . . . . .2

How

CallCoordinator

 

for

Windows

Works. . . . . . . . . . . . . . . . . . . . . . . .5

Chapter 2. Getting Started

 

 

 

. . .

. . . . . . . . . . . . . . . 7

How

to

Start

CallCoordinator

for

Windows. . . . . . . . . . . . . . . . . . . . . . . .7

CallCoordinator

for

 

Windows

Main

Window. . . . . . . . . . . . . . . . . . . . . . . 9

Pushbuttons

. . .

.

.

. . .

. . . . . .

. 9

Menu Bar

 

. . . . . . .

 

. .

.

.

. . . .

. . . . . .

.9

Status Messages

 

. . . . .

 

. .

.

.

. . . .

. . . . . .

.10

Comment Line

 

. . . . . .

 

. . . . . . . . . . . . . . 10

Making

Selections

in

CallCoordinator

for Windows. . . . . . . . . . . . . . . . . . . .11

Making

Selections

 

Using

Your

Mouse. . . . . . . . . . . . . . . . . . . . . . . .11

Making

Selections

 

Using Your Keyboard. . . . . . . . . . . . . . . . . . . . . . .12

Managing

Windows

in

CallCoordinator

for Windows. . . . . . . . . . . . . . . . . . . .14

Moving

the

CallCoordinator

for

Windows

Main

Window. . . . . . . . . . . . . . . . . 14

Closing

 

a Window in CallCoordinator for

Windows. . . . . . . . . . . . . . . . . . . 14

Displaying

System

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Selecting

the CallCoordinator

for

Windows

Screen. . .Mode. . . . . . . . . . . . . . .17

Displaying

the

CallCoordinator

for

 

Windows Main

Window on

Inbound. . . . .Calls. . . . . .20. .

Setting

the

Colors

for the Telephone. . .Icons. . . . . . . . . . . . . . . . . . . .21

Getting

Help

Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Getting

Help

from

CallCoordinator

for Windows. . . . . . . . . . . . . . . . . . . .23

Getting Help from Your System

Administrator. . . . . . . . . . . . . . . . . . . . .23

Exiting

CallCoordinator

for Windows. . . . . . . . . . . . . . . . . . . . . . . . . .24

Using

 

CallCoordinator

for

Windows

.to. Exit. . . . . . . . . . . . . . . . . . . . 24

Using

 

Windows

 

to

Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter

3.

Using

the

Telephone

Features

 

 

 

. . . . . . . . . . . . . . . . . . . . . . 25

How

to

Select

a

.Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

How

to

Access

the

Telephone

Features. . . . . . . . . . . . . . . . . . . . . . . . 27

Using

 

the

Pushbuttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Copyright IBM Corp. 1994

iii

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Contents User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks ServiceCallPath CallCoordinator for Windows User’s Guide About Who Should Use This BookHow This Book is Organized How to Use This BookHighlighting Conventions BoldWhat’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Call FeatureIntelligent Answering Personal DirectoryTransfer Access to a System DirectoryCallPath CallCoordinator for Windows User’s Guide Works ForHost FilesHAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main WindowComment Line Status MessagesMenu PushbuttonsSelecting HelpMenu Your KeyboardFrom KeyWindow Only By doing Following Move For Windows Managing Windows in CallCoordinator for WindowsMenu Box MovingExit Options Messages MessagesFor Windows Screen ModeCallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen SettingsReceived CallsSet Color Window Setting the Colors for the Telephone IconsUsing the steps Just Described Getting AdministratorExit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone FeaturesUsing the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Switch How to Log on to Your SwitchDefinity Generic ¹ Agent IDAgent ID OnLogonActivity Status ActivityIndicating Click onAgent ActivityNot WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status toPrefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad OpenDirectory OrPersonal Directory WindowDirectories Dial PadCalls Updating Entries in Your Personal DirectoryClick onDirectory HAT Click onDo not run HAT with Dial AfterOnHold OnNotesMake any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers NumberOnDefaults DefaultYour Personal Directory SessionOr Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference CallsOptionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter UsingCallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory FeaturesUsing the Features Pull-Down Menu Using the PushbuttonCall Logging Agent ActivityCallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the CallOpening the Call Log Call OrDelCallPath CallCoordinator for Windows User’s Guide Managing the Call LogLog Settings View Folder Setting ViewAscending Call LogSorting Button for the columnSortedin Columnsthe Box Filter Setting the FilterView ColumnsTheSort Type Type ColumnOrAfter DateCall Log Filter Time Box TheTimeFiltering DisplaysFilterhe Phone Number Phone Number ColumnCall Log Filter Notes Box DescriptionSort SettingsThreshold SettingUsing the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting ToolbarCall Log Toolbar-Icons and Text ¹ Click onNo toolbarCall Log Toolbar-Icons Only Your Call Log YourDeleting a Call Log Entry ControllingFile FileHow CCWin Personal Directory Window Adding an EntryUpdating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s ForBusiness Reply Mail Page Éâôù
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