IBM SC31-6254-01 manual Hat

For example, your system administrator can create a HAT table to provide the intelligent answering feature for you. The HAT table instructs CallCoordinator for Windows to do the following when your telephone rings:

¹	Access	your	business	database.
¹	Locate	the	caller’s	account data there.

¹Display the account data on your screen.

The

HAT

table contains the instructions that CallCoordinator for Windows follows to do

all

of

this,

including

processing the caller information provided by

your telephone system switch. (Typically, the

switch

provides the

caller’s

telephone

number.) You can

have this

feature

on

each

line

available

to

(up

to

four).

Your system administrator can also create a HAT table

to give you a feature similar

to

intelligent

answering, but which activates when you make outbound

calls. For example, when you

dial

a

customer’s

number,

CallCoordinator for Windows (by executing the instructions in the table) can

display

the

customer’s account data on your screen

at

the

same time. It is

in front

of

you

before

the

cust

answers

your

call.

QuickKeys are

also

created

as tables

in

a HAT

file.

6 CallPath CallCoordinator for Windows: User’s Guide