Chapter | 1. | Introducing | CallCoordinator | for | Windows |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||||||
This chapter introduces the features | available in IBM CallPath CallCoordinator for | Windows, | which |
| ||||||||||||||||||||||||||||
consist of its telephone capability, Call | Log, | and | Personal | Directory. This | chapter |
| also | lists | some | |||||||||||||||||||||||
tional | features | that | may | be | available | to | you, such | as | intelligent | answering, | if | this | product |
| is | |||||||||||||||||
for | your | business. Finally, | this | chapter | describes | how | Host Application | Transaction |
| (HAT) | files | are | ||||||||||||||||||||
by your | system | administrator | to | provide | the | additional | features. |
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||||
Note: | In | the | remainder | of | this | book, | references | to | IBM | CallPath | CallCoordinator | for | Windows | are | a | |||||||||||||||||
viated | to | “CallCoordinator | for | Windows.” |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||
What Is CallCoordinator for Windows? |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||
CallCoordinator for Windows is a | that | can help you handle customer | calls | more | ||||||||||||||||||||||||||||
quickly and efficiently. It provides a set of telephone | features | that | you | can |
| use | conveniently | |||||||||||||||||||||||||
answer, | and | transfer | calls, | and to set up conference | calls. You | |||||||||||||||||||||||||||
use these features with up to four | lines on your telephone set. CallCoordinator | for Windows | also | |||||||||||||||||||||||||||||
vides a Call Log for tracking | your | calls, | and | electronic | telephone | directories | for | enabling | faste | |||||||||||||||||||||||
dling. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Through CallCoordinator for Windows, you | may also have one or more additional features | that | furthe | |||||||||||||||||||||||||||||
enhance | your | ability | to | give | improved | service | to | your | callers. Which | additional | features | you | ha |
depends on how your system administrator customized this product for your business. For example,
CallCoordinator | for | Windows can provide | the following | additional | features: |
|
| ||||||
¹ | Intelligent | answering | , | which | enables you to have a | caller's | account record | displayed on | your sc | ||||
| at the | same | time | you | answer | the | call |
|
|
|
| ||
¹ | Coordinated | voice | and | data | transfer | , | which | enables you | to transfer both the | call and the | caller’s | ||
| data | to | another | agent |
|
|
|
|
|
|
|
¹QuickKeys , which enable you to automate many of your keyboard operations
CallCoordinator | for | Windows | Features |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||
CallCoordinator | for | Windows | provides | a | telephone | capability | that | you | can use right from your | Wind | ||||||||||||||
based computer, including a Note | Pad feature that enables you | to | take notes while on a call. I | |||||||||||||||||||||
provides a Call Log that collects | call | data | for | you, | and | a | Personal |
| Directory | feature | for | fast | ||||||||||||
customer | calls. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
Telephone Features: |
|
| CallCoordinator for Windows | enables | you | to | use | your | computer | as if | it | wer | ||||||||||||
a telephone, while you continue to use your computer | as | you normally | do | in your | job. You | can, | ||||||||||||||||||
example, answer, dial, and transfer calls using the CallCoordinator for Windows pushbuttons. Some |
| |||||||||||||||||||||||
pushbuttons | immediately | execute | a | telephone function,Answer suchandHoldas thepushbuttons. |
|
|
|
|
|
| ||||||||||||||
Other pushbuttons open a window from | which | you | access | the | telephoneDial | function,push- | such as | the |
| |||||||||||||||
button which opens the CCWin Dial | Pad window. From the CCWin Dial Pad | window, you can dial a |
| |||||||||||||||||||||
number, | select | the | number | from | a | directory, select | and | update | a | directory, | and | select | a | HAT |
Copyright IBM Corp. 1994 | 1 |