Samsung SVMi-8 technical manual

Contents

Main Technical Manual Release 2.0 Page Page System Overview Hardware Description Software Features Page System Overview The SVMi-8 System Auto Attendant Voice Mail System Capacities Page Hardware Description SBC (SVMi-8 MOTHERBOARD) The Serial Interface The Parallel Interface Reset Button VPM CONNECTORS MEMORY MEMORY (ALTERNATE) VOICE PROCESSING MODULE (VPM) Types of VPM Software Features SYSTEM FEATURES AUTO ATTENDANT FEATURES ACCESS MANAGER VOICE MAIL FEATURES Page ADMINISTRATION FEATURES AUDIOTEXT FEATURES VOICEFORM QUESTIONNAIRE (Q & A) FEATURES Feature Descriptions SYSTEM FEATURES AUTO ATTENDANT FEATURES ACCESS MANAGER Page VOICE MAIL FEATURES Page Page Page Page ADMINISTRATION FEATURES AUDIOTEXT FEATURES VOICEFORM QUESTIONNAIRE (Q & A) FEATURES Page SVMi-8 Installation 1 Installing the SVMi-8 Card in the Phone System 3 Installing the SVMi-8 in a DCS COMPACT II 3 Installing the SVMi-8 in a DCS 4 Installing the SVMi-8 in an iDCS 500 5 Installing Individual SVMi-8 Components 6 SVMi-8 Set-UP with DCS Phone Systems 8 Connecting Optional Equipment 10 Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS COMPACT II GENERAL INSPECTION REMOVING THE COVER Installing the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS 500 Installing Individual SVMi-8 Components Installing a Voice Processing Module Removing the Plastice Housing (If Applicable) Installing the VPM Installing or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Removing the Compact Flash (CF) Adapter Installing the Compact Flash (CF) Adapter SVMi-8 Set Up with DCS Phone Systems Power Up Procedure POWER UP SYSTEM PROGRAMMING INITIALIZING THE SVMi-8 Correct System Shutdown Connecting Optional Equipment Serial Communication (PC Connection) LOCAL PROGRAMMING Remote Programming The Cable Parallel Port Programming Overview Auto Configuration 3 Programming Methods 5 Programming Categories 10 SVMi-8 Directory Structure 12 Auto Configuration Quick Setup System Administration The Subscriber Page Programming Methods Using the Screen Interface Logging In Getting Help Screen Movement Keys Editing and Moving within a Field DTMF System Administration Accessing DTMF System Administration Edit System Prompts Subscriber Administration Manual Mode Selection Page Programming Categories Subscriber Options SVMi-8 Administration Options DCS / DCS COMPACT II / iDCS 500 Related Options MMC Listing Page SVMi-8 Directory Structure Programming Reference System Main Menu 3 Explanation of Default Configuration 24 Block Types and Descriptions 28 Appendix 94 System Main Menu Open Block Table Save Application Schedule Table SScchheedduullee TTaabbllee Subscriber List Entering a New Subscriber System Wide Parameters General Information SSyysstteemm WWiiddee PPaarraammeetteerrss System Timers System Passwords SSyysstteemm WWiiddee PPaarraammeetteerrss Voice Files Touch-Tone Management Multilingual Voice Prompts Support Voice Studio Prompt Recording Studio Operating Utilities Display User Log Display Error Log Activity Log Exit SVMi-8 Clear Report Count Backup and Restore Backup or Restore Dialog Exit to Previous Menu Port Activity Page Override Mode View System Reports Management Information By Application (Call Distribution) To Subscribers (Call Distribution) Message Activity (Call Distribution) By Call Code (Call Distribution) By Hour (Port Utilization) By Port Number (Port Utilization) By Day of Week (Port Utilization) Exit to Previous Menu (Port Utilization) Site Information Status Screen System Activity Explanation of Default Configuration Application Design Important Basic Concepts Blocks Extension and Mailbox Objects Call Directors Event Pointers Modes Mode Specific Event Pointers Template Blocks Block Types and Descriptions Announcements Block AAnnnnoouunncceemmeenntt BBlloocckk Page 1 of 2 Ann Text AAnnnnoouunncceemmeenntt BBlloocckk Page 2 of 2 AudioText Librarian Library Administration AAuuddiiooTTeexxtt LLiibbrraarriiaann Page 1 of 2 Caller Interface Retention AAuuddiiooTTeexxtt LLiibbrraarriiaann Page 2 of 2 Open Audiotext Announcements Bye Block BByyee BBlloocckk Directory Block Input Controls Search Controls Search Targets Directory Control Prompts Selection Prompts Page 3 of 3 Directory Activity Page EClass Block Extension Controls Caller Input Control System Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold Controls Hold Prompts On Hold Information Messages Page 3 of 5 Overhead Paging Overhead Paging Dial Settings Overhead Paging Controls Overhead Paging Prompts Outcall Authorizations Page 4 of 5 Excepted Area Codes Page Open Extensions and WorkGroups Extension Block Extension Controls Page Authorizations Stored Numbers Greeting Number Recorded Availability Schedule Caller Options Processor Page 3 of 5 Caller Options Processor Parameters Page 4 of 5 Page Activity Counters List Block LLiisstt BBlloocckk General Parameters List Controls Page Page Mailbox Block Mailbox Controls Authorizations Message Alert Controls (Notification) Delivery Schedule Message Auto Forward Pager Notification (Beeper) Notification Schedule Page Activity Counters MClass Block Message Center Controls Public Caller Interface Message Notification and Delivery Callback Authorizations Excepted Area Codes Page 3 of 4 Public Record Prompts Social Service Prompts Call Record Controls Page 4 of 4 Open Mailboxes and Distribution Lists Menu Block Input Processor Operating Parameters MMeennuu BBlloocckk Digit Assignment Caller ENTRY Options Key Value MMeennuu BBlloocckk User Defined Event Pointers Input Value Column Action Column Page Page Mode Block MMooddee BBlloocckk Call Code Processor Query Block Query Script Query Script Controls Transcription Caller Interface Digit Assignment Operating Mode Page 3 of 3 Speak Block Station Block Matching Dial Strings Prefix and Suffix Transfer Controls Message Waiting Indicator Controls Call Progress Training Initial Delay Ring And Busy Counts Maximum Sound And Silence Delay Before Returning Answer Detection Sound And Silence Filters Sound And Silence Tolerance Busy Signal Classification Page 3 of 4 Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions