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Samsung SVMi-8 technical manual Digits and Prompts, Hold Controls, Hold Prompts

Models: SVMi-8

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Block Types and Descriptions

Digits and Prompts

Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer. Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection.

Redirect Call This is the digit a called party enters to indicate they wish to redirect a screened call to another extension. Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection.

Reject Call This is the digit a called party enters to indicate they wish to reject a call. If the call is rejected, the blocked greeting is played to the caller. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection.

Hold Controls

Max Hold Queue Size The maximum number of callers allowed to hold in queue while waiting to be transferred to a WorkGroup member. Once this parameter is exceeded, the SVMi-8 will look to the Que-Full or Expand event pointer to determine what action to take. Allowable inputs are 1 to maximum number of ports installed.

Max Hold Time (in minutes) The maximum amount of minutes the caller will hold in queue while waiting to be transferred to a WorkGroup member. Once this parameter is exceeded, SVMi-8 will look to the Que-Full or Expand event pointer to determine what action to take. Allowable inputs range from 1 to 99 minutes.

Require Input every Nth try This allows the caller to remain on hold for a busy extension without pressing the hold digit for each retry interval. This parameter specifies the number of retry intervals that the caller is not prompted to enter a digit to indicate they wish to continue holding. Allowable entry for this parameter are 1-99. If this parameter is set greater than "1", the SVMi-8 will default to 'hold' on a busy condition if the caller makes no input on the first busy.

Retry Interval (in seconds) This is the maximum number of seconds, from 1 to 99, SVMi-8 waits when a caller elects to hold before re-trying the extension.

Hold Prompts

No digit hold Prompt The prompt # that plays during caller hold options. By default this is "If you would like to hold, please stay on the line".

No digit continue holding prompt The prompt # that plays during caller hold options. By default this is "To continue holding, please stay on the line".

Announce hold interval Prompt The prompt # that plays during caller hold options. By default this is "I will try that extension in a moment".

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Samsung SVMi-8 technical manual Digits and Prompts, Hold Controls, Hold Prompts
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.