Block Types and Descriptions
Query Block
Description
Query Blocks are used to create a "voice questionnaire". The
When the mailbox user reviews a message, recorded by QUERY Blocks, each of the responses is played back in the order it was recorded, preceded by a playback prompt (if used) to identify it.
The operation can be configured to offer callers the options of playing back, changing or confirming their response with DTMF commands or it can be programmed so that it requires no DTMF entries at all. When used in conjunction with MENU Blocks, sequences can be created which involve both voice and DTMF responses (e.g., "Dial 1 to order nails or 2 to order bolts").
The Operating Modes in the CallDirector section of the Query Block are used to provide the flexibility to handle calls differently for various modes of operation (typically at different times of the day). The CallDirector uses Event Pointers to pass control of the call.
Query Block
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Query The name of this block. A Block name can be any alphanumeric string up to 16 characters long (including spaces). A Block name may not be the same as another Block name.
Query Script
To review or edit prompt text, highlight the desired field and enter the
Query Prompt This prompt requests a voice response to be recorded by the caller. It is followed by a short tone signal that indicates that the system is recording. Valid entries are 1000 - 9999, with blank indicating "say nothing". Example: "Please speak your name at the tone." (beep)...
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