System Main Menu

Minutes Total minutes callers were connected to an application type.

%TT The total percentages of callers connected to an application type.

Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced. IntraAppls is Intra-application which represents the callers who accessed more than one type of applica- tion.

To Subscribers (Call Distribution)

Displays call activity at subscriber’s extensions.

Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date.

Created The date and time the report was actually created.

Subs Calls The total number of calls to the subscriber’s extensions, listed by how the calls were handled (complet- ed, redirected, rejected, etc.).

Calls to Subscribers - EXTENSIONS A listing of how all calls to the subscribers were handled and their percent- ages. For example, 9% of all calls to subscribers were cases where the subscriber's extension was busy.

Tot SubsCalls The total number of calls to the subscriber’s extensions.

Caller Hold Time The total number of minutes callers were on hold.

Message Activity (Call Distribution)

Displays call activity for public callers and subscribers in Mailboxes.

Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date.

Created The date and time the report was actually created.

Activity The Message Activity types. Several different categories are shown.

Public The first column is the total number of public callers that accessed a particular type of Message Activity. The second column is the percentage of public callers out of the total number of callers, including subscribers, that accessed a particular type of Message Activity.

Subscriber The first column is the total number of subscriber callers that accessed a particular type of Message Activity. The second column is the percentage of subscriber callers, out of the total number of callers, including pub- lic callers, that accessed a particular type of Message Activity.

Totals The total number of all callers that accessed a particular type of Message Activity.

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Samsung SVMi-8 technical manual To Subscribers Call Distribution, Message Activity Call Distribution

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.