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Samsung SVMi-8 technical manual Override Mode, View System Reports, Management Information

Models: SVMi-8

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System Main Menu

Override Mode

The Override Mode bypasses control of the Schedule Table. This allows the System Administrator to immediately put a single port or group of ports in a specific mode. This override will stay active, on the specified ports, until the System Administrator reasserts the automatic schedule. The Override Mode can be activated remotely by the System Administrator. See Manual Mode Selection.

The Override Mode has one page which contains all parameters. The parameters are grouped by category as follows:

PORTS This parameter specifies which port(s) are to be set active to a specific Mode Block. Entering "All" in this field would assert a Mode Block to all ports.

USE MODE This field is used to pick which Mode Block is to be asserted. To select a Mode, press ENTER to bring up the Target Generator pick list. Select the appropriate Mode and press ENTER. Press F10 to review or edit the selected Mode.

PORT : MODE COLUMN This field shows the controlling Mode Block for each of the active ports on the system, as well as those ports that are controlled by the schedule. It will reflect the changes made in the 'Ports' and 'Use Mode' entries.

View System Reports

Management Information

The SVMi-8 architecture provides a large number of counters to track specific events occurring in an application and on a system wide basis, this allows an administrator to quickly view activity and parameter value settings.

The SVMi-8 offers activity data and parameter value settings that provide management information on volume of calls, call connect time, messaging status, and resource utilization.

Note that there are many applications that may be created that introduce complexity to the reporting process. For instance, blind transfers will cause a call record when the SVMi-8 answers and then another record when the station forwards or recalls (2 records for 1 call). Also the calculations are made by each module of software and may seem to be inconsistent if a comparison to another statistic is assumed. For this reason, we suggest you use these reports as a guideline only or to observe trends over time. We can explain how each number is generated, but because each application is different we may not be able to explain apparent inconsistencies.

By Application (Call Distribution)

Displays call activity by application type.

Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date.

Created The date and time the report was actually created.

Calls The total number of calls serviced by an application type. One caller accessing more than one application, such as Voicemail and Fax Applications (two applications), counts as two callers.

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Samsung SVMi-8 Override Mode, View System Reports, Management Information, By Application Call Distribution
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.