Samsung SVMi-8 technical manual Auto Attendant Features

Software Features

Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded.

Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of week and calendar date without human intervention. It is capable of scheduling ninety-nine mode changes per day for 366 consecutive days. The administrator can manually override the schedule table at any time from a touchtone telephone, the system console, or from an administration terminal. For Holidays and Calendar of Events, the Schedule Table can be used to schedule holiday and special event caller greetings to better inform and serve callers.

Synchronized Clock The SVMi-8 clock is responsible for providing each message with a date and time stamp. This clock is always synchronized with the phone system, as is changing between day and night modes.

AUTO ATTENDANT FEATURES

Alphabetic Directory (Multiple) Callers who do not know an extension number in the system but do know a name, may enter the first few letters of the person’s name and be transferred. This system may even be used internally if an extension number is not known. The SVMi-8 allows for over 1000 unique directory systems, each one can search on either the first or last name.

Auto Attendant Routing The Auto Attendant can transfer or route callers based on the digits they enter. Callers may be transferred to station, groups or the system directory to select a subscriber based on their name. Additionally, the Auto Attendant will integrate directly with the 'Question and Answer' system and the 'Audiotext' system.

Automatic After Hours Answering The Main Auto Attendant greeting for the SVMi-8 changes from the day to the night greeting automatically when the phone system changes from day to night mode. Multiple additional modes may be defined for special applications.

Announce Hold Position If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform the caller of their place in the queue.

Announce Hold Time If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform the caller of the estimated hold time before being answered.

Camp On Support Each station user on the system may decide if they want the SVMi-8 to transfer additional calls to them if they are on the phone. Calls transferred to a busy station, if unanswered will be sent to voice mail or any other destination according to the user’s needs.

Direct to Mailbox You may have mailboxes on the SVMi-8 system that do not have associated stations. This is ideal if you have a small number of employees in your office but numerous employees outside the office that need to keep in contact.

Holidays and Special Events When your business closes because of a holiday or special event the SVMi-8 can provide a special appropriate greeting to your callers. You may create specific holiday schedules so that this process becomes automatic.

Incoming Call Overflow The SVMi-8 may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up. Overflowed calls may be routed to either a mailbox or the main greet- ing.

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