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Samsung SVMi-8 technical manual Modes, Mode Specific Event Pointers, Template Blocks

Models: SVMi-8

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Explanation of Default Configuration

TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLATE, PASSWORD then GOTO, SEARCH ON, and FILE.

The TARGET is the Name of the Block to pass control to next.

Modes

At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple as Day Mode (business hours) or Night Mode (business closed) or it can be very complex (Special Mode for Port 2 Only, on July 19th between 7 and 8 p.m.). New modes may be added as needed. The times that operating modes are effective are defined in the Schedule Table. The behavior of the SVMi-8 when it answers a new call during each specific operating mode is defined in the Mode Block.

SVMi-8 can be made to change modes either manually, by using Special Administrative commands, or automatically as specified in the Schedule Table.

Mode Specific Event Pointers

When programming any block that defines event targets (exit points from the block) the SVMi-8 will first ask you to select a mode. This allows the exit destinations to be different for each mode.

For example, the next pointer might access an announcement informing callers of special daytime sales events dur- ing the 'Day' Mode, but after 5:00 p.m., it would pass control to a different announcement about evening shopping hours, during 'Night' Mode.

Pointers set in the 'Default' mode are always in effect unless the same pointer is set in another Operating Mode. The SVMi-8 will display 'Default' mode pointers in a block while viewing pointers in another mode. The 'Default' mode pointers will be grayed out to denote that they are not in the current mode.

Each Operating Mode is given an unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing mode name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its corresponding Number.

The mode number and name are associated with the block's pointers, not the block itself. This allows one block to route calls to different destinations in different modes, using different Targets for the pointers' various mode refer- ences.

Template Blocks

To simplify creating multiple blocks of a given type, SVMi-8 provides a template for each type of block. Templates have default values preset for many of their parameters. You may change these defaults and save the modified Template, or by using the 'Save As...' option , create a new block of that type, while preserving the original template. Each time a block is created, it will be initialized with the parameter values which are set in the template. This is par- ticularly useful when building mailbox and extension blocks for subscribers, where many of the parameter settings will be uniform from subscriber to subscriber.

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Page 79
Image 79
Samsung SVMi-8 technical manual Modes, Mode Specific Event Pointers, Template Blocks
Page 78 Page 80

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.