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Samsung SVMi-8 technical manual Extension and Mailbox Objects, Call Directors, Event Pointers

Models: SVMi-8

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Explanation of Default Configuration

 

Station Block

The station block is responsible for dialing. When the SVMi-8 dials or transfers

 

any calls it uses a station block. All devices accessible via Touch-Tone dialing in

 

SVMi-8 use at least one of these. Each contains the call progress information to

 

monitor and process calls to the associated device(s).

Extension and Mailbox Objects

On the SVMi-8 Subscribers are defined by both extension blocks and mailbox blocks.

The extension block is responsible for playing the appropriate personal greeting, and performing all transfers. It may initiate any hold conditions, park and page and other caller options. Through the access manager you can control call screening, forwarding and blocking, find me and follow me. It is the main component that callers will experience when they dial an extension number and it provides the subscriber with a collection of management tools and per- sonal services including workload manager, availability schedule, stored phone numbers and direct calling.

The mailbox block, is far more simple. It is used primarily for two things.

Recording messages and notification (Alert and Pager).

Each subscriber may have one or both blocks.

Call Directors

Call Directors are powerful tools used to connect the various blocks together. All blocks that pass control of the call to another block use Call Directors. Call Directors pass control of the call to the next block. Which block they pass control to is dependent on certain conditions called events, that have occurred within the current block.

Events may include no entry, invalid entry, no message left, operator requested and user exit. There are many possi- ble events and they will vary depending on the type of block being programmed.

In a Menu Block, the Call Director is called the 'Menu Input Processor' and also acts on data entered by the caller.

In an Extension Block, the Call Director is called the 'Caller Options Processor' and also acts on data entered by the caller.

In a Mode Block, the Call Director is called the 'Call Code Processor' and also acts on call type data received from the phone system.

The Bye Block and the Station Block do not have Call Directors, as they are considered the end of a Call Control Path.

Event Pointers

The Call Director uses EVENT POINTERS to pass control of the call to the next block. All Event Pointers consist of an INPUT value, an ACTION, a Block TYPE, and a TARGET.

The INPUT value is the collection of digits, whether received from the caller via DTMF, or telephone system or net- work integration information, collected in the block.

The ACTION is that which takes place when input from the caller equals the INPUT value.

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Page 78
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Samsung SVMi-8 technical manual Extension and Mailbox Objects, Call Directors, Event Pointers
Page 77 Page 79

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.