Block Types and Descriptions
Operating Mode
Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01-99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its cor- responding Number. The Mode Number and Name are associated with the Block's Pointers, not the Block itself. This allows each Block to route calls to different destinations in different Modes, using different Targets for the pointers' various Mode references.
For example, the Message Left pointer might route callers to an operator during the 'Day' Mode, but after 5:00 PM, it would route them to a Bye block. Pointers set in the Default Mode are always in effect unless the same Pointer is set in the current Operating Mode. SVMi-8 will display Default Mode pointers in a block while viewing pointers in anoth- er mode. The Default Mode pointers will be grayed out to denote that they are not in the current mode.
CallDirector Event Pointers To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER. Press ‘Ctrl + O' to review or edit the Block.
MSG-LEFT Pointer This is the Block that the SVMi-8 will pass control to if the caller leaves a message. The target block allows the caller the option of returning to the beginning of the application, or sending the caller to the Bye block if the organization or individual does not want to give the caller additional options.
NO MSG-LEFT Pointer This is the Block that the SVMi-8 will pass control to if the caller does not leave a message or if this is an announcement only mailbox. The target block may allow the caller the option of returning to the beginning of the application, or sending the caller to the Bye block, if the organization or individual does not want to give the caller additional options.
ESCAPE Pointer This is the Block that the SVMi-8 will pass control to if the caller presses the escape digit while listening to the mailbox greeting or while leaving a message in the mailbox. When the Escape digit is pressed SVMi - 8 will immediately exit the process it's in and go to the block defined in this pointer.
GREET-DTMF Pointer This is the Block that the SVMi-8 passes control to if the caller enters any valid DTMF while listening to the mailbox greeting. If defined, the Admin digit, escape digit, digit to skip the greeting, and the operator digit are not considered valid for this pointer. The target block is a menu which performs a search operation to match the caller ENTRY to the INPUT value of a pointer, or Number of an Extension, Mailbox or Announcement.
OPERATOR Pointer This is the target Block that the SVMi-8 will pass control to if the caller presses the Operator digit while listening to the mailbox greeting or recording a message.
AUTO-FWD Pointer This is the Mailbox to forward new messages to when the time has expired in the 'Auto- Forward Message After' parameter. The target must be another mailbox and may not point back to itself.
