Block Types and Descriptions

CallDirector Event Pointers

To make changes to the Event Pointers, highlight the desired pointer and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type from the Target Generator pick list. Enter the Group Number. Select a new or existing Block and press ENTER. Press 'Ctrl + O' to review or edit the Block.

NO-ENTRY Pointer The next Block to go to if no response was recorded (or if not confirmed and Digit to confirm response is set).

ESCAPE Pointer The next Block to go to if the caller presses the Escape Digit.

DISK-FULL Pointer The next Block to go to if a system error occurs. The most common error condition is that the message storage disk is full.

NEXT Pointer The next Block to go to after a response has been recorded (and confirmed, if Digit to confirm response is set). This should be the block containing the next question.

Query Block

Page 3 of 3

Activity

Calls SVMi-8 shows the total number of calls this Block has processed during the period specified in the following range.

From - To Indicates the period from the date when the Report Counters were last cleared till the current date. Applies to all call counts in this report.

Abandoned The number of callers who hung-up during the time they were connected to this Block, prior to com- pleting the Block's function, and what percentage of the total calls this number represents.

No RESPonse The number of callers who did not record a response or make any entry while connected to this Block, and what percentage of the total calls this number represents.

ESCAPE Count The number of callers who pressed the Escape digit while connected to this Block, and what per- centage of the total calls this number represents.

86

Page 138
Image 138
Samsung SVMi-8 technical manual CallDirector Event Pointers

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.