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Samsung SVMi-8 technical manual CallDirector Event Pointers

Models: SVMi-8

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Block Types and Descriptions

CallDirector Event Pointers

To make changes to the Event Pointers, highlight the desired pointer and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type from the Target Generator pick list. Enter the Group Number. Select a new or existing Block and press ENTER. Press 'Ctrl + O' to review or edit the Block.

NO-ENTRY Pointer The next Block to go to if no response was recorded (or if not confirmed and Digit to confirm response is set).

ESCAPE Pointer The next Block to go to if the caller presses the Escape Digit.

DISK-FULL Pointer The next Block to go to if a system error occurs. The most common error condition is that the message storage disk is full.

NEXT Pointer The next Block to go to after a response has been recorded (and confirmed, if Digit to confirm response is set). This should be the block containing the next question.

Query Block

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Activity

Calls SVMi-8 shows the total number of calls this Block has processed during the period specified in the following range.

From - To Indicates the period from the date when the Report Counters were last cleared till the current date. Applies to all call counts in this report.

Abandoned The number of callers who hung-up during the time they were connected to this Block, prior to com- pleting the Block's function, and what percentage of the total calls this number represents.

No RESPonse The number of callers who did not record a response or make any entry while connected to this Block, and what percentage of the total calls this number represents.

ESCAPE Count The number of callers who pressed the Escape digit while connected to this Block, and what per- centage of the total calls this number represents.

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Samsung SVMi-8 technical manual CallDirector Event Pointers

Contents

SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsUsing the Screen Interface LoggingGetting Help Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityOperating Mode AudioText LibrarianCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Controls Search TargetsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Extension BlockGreeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsActivity List MembersOperating Mode CallDirector Event PointersMailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryExcepted Area Codes Public Record PromptsSocial Service Prompts Call Record ControlsOperating Mode Open Mailboxes and Distribution ListsMenu Block Input Processor Operating ParametersMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockGeneral Parameters Call Code ProcessorQuery Block Query ScriptQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix