Samsung SVMi-8 technical manual Access Manager

Software Features

Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing.

Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example, greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production staff two minutes.

Multiple Call Handling The SVMi-8 can answer and process up to 8 calls simultaneously, with an additional VPM installed.

Multiple Language Support The SVMi-8 can support multiple languages, if they have been installed. Callers may select a language option at the beginning of the call and continue in the chosen language. Additionally, each mailbox may be assigned a default language, so that each subscriber can use a specific language. Check with your Samsung Representative for language availability.

Operator Access Callers may connect with an available operator any time by dialing 0.

Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or use the same digit as the leading entry of a multidigit routing option. For example, in the menu processor, "1" can be used to route a caller to the sales department and "103" to transfers the caller to a subscriber's extension.

ACCESS MANAGER

The Access Manager is used to manage callers that are trying to reach an individual subscriber. The mailbox owner may prevent calls from ringing at their extension, or have the calls transferred to any other extension in the phone system, transferred off-site to any other phone number, or screen the call before answering them. Any of these con- ditions can be set to be active until a specified time. The SVMi-8 can even be set with a high priority 'Find Me' instruction that will try to reach the subscriber at multiple locations.

Call Blocking While a subscriber has call blocking set active, the SVMi-8 does not attempt to transfer a caller to the subscriber's extension. Instead, it immediately plays the subscriber's Call Blocking Greeting - if recorded. If the Call Blocking Greeting is not recorded, SVMi-8 plays the subscriber's Primary No-Answer Greeting - if recorded. When that greeting is not recorded, SVMi-8 advises the caller that the called party is not available and offers to the caller additional options.

A subscriber sets Call Blocking active through Access Manager Services. After activating Call Blocking, the sub- scriber is prompted to indicate how long blocking is to remain active. This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice.

Call Forwarding Forward All Calls allows a subscriber to have their incoming calls answered by an associate at another internal extension - it is not used to forward calls to an external telephone number. To have calls connected an external number, the subscriber use the Designated Location Service.

When calls are forwarded to another associate's extension, a caller entering the forwarder's extension number will immediately hear…"Transferring to 'Called Party's Name'. Calls are being forwarded to 'Associate's Name'". If the associate answers the call, the associate will be prompted as to who the call is forwarded from.

This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice.

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