Samsung SVMi-8 technical manual Feature Descriptions, System Features

Software Features

Feature Descriptions

SYSTEM FEATURES

Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller.

Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port Voice Processing Module. This upgrade doubles the call handling capabilities of the system.

Fax Detection and Transfer The SVMi-8 can detect a fax call and transfer it to any extension in the system. This detection can be enabled at any 'menu' and assigned different destinations. For instance, in a menu offering choices for sales a fax tone would be sent to the sales fax machine, but in a menu offering choices for the finance depart- ment a fax tone would be sent to the finance fax machine.

Flexible Numbering Plan An organization can assign an extension, a mailbox, or an announcement to any identifi- cation number from one to ten digits. All of these resources can share the same identification numbering plan with- out conflict. For example, an organization can have, in one SVMi-8 system, an extension numbered 123, a mailbox numbered 123 and an announcement numbered 123. In addition, the SVMi-8 can distinguish between variable length identification numbers beginning with the same digit, such as extension number 1, or 12, or 1234567890.

Keyset Display and Soft Key Support If you have a display keyset the number of new messages will be displayed on it. The display will also echo many of the options available. You will be able to negotiate through the

SVMi-8 menus using the keyset display and the soft keys below the display to respond to the prompts.

MOH Supply Music or announcements may be recorded in the SVMi-8 memory and used by the phone system for Music On Hold. The recorded announcement or music will play in a continuous loop and may be used to provide custom on hold announcements or promotional messages.

Multiple Mailbox Support The SVMi-8 can, in principle, support up to 1000 mailboxes, although obviously the 8 port hardware places practical limits on the system according to the individual system traffic, and type of application.

Operating Mode-Oriented Call Processing The SVMi-8 can be configured to automatically change between up to 99 different customer operating modes, based upon the time of day, day of week, or specific calendar date. During an operating mode, every aspect of the call automation application, including port utilization; caller scripts; routing solu- tions; call coverage options; and even an individual subscriber's mailbox prompting can be customized to meet the organization's operating requirements. SVMi-8's Schedule Table automatically changes to the correct mode without human involvement.

Operating Mode Override Under exceptional circumstances, such as adverse weather conditions or other organiza- tional emergencies when the office may be inaccessible, the administrator can override the Schedule Table. The administrator calls the SVMi-8, enters the administrative password, and selects a new operating mode for any or all ports. The new operating mode can be programmed for the circumstances, or the administrator can simply record a new company greeting which explains the circumstances to callers.

Proprietary Design The SVMi-8 is designed to work specifically with the DCS COMPACT II, DCS and iDCS 500. This allows tighter integration with the phone system and allows for enhanced features like Call Record, Answer Machine Emulation and Display and Soft Key support not normally available with third party Voice Mail / Auto Attendant sys- tems.

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