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Samsung SVMi-8 technical manual General Parameters, Call Code Processor

Models: SVMi-8

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Block Types and Descriptions

General Parameters

Mode Number The number is identified with the name of the mode.

Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in sequence beginning with prompt-1. These should include prompts that are only spoken upon answering (e.g., "Thank you for calling ABC company.") and are not repeated for the duration of the call. Allowable values include any four digit prompt number 1000 - 9999. If DTMF tones are entered while these prompts are being spoken, they will be inter- rupted and the digits will be carried forward into the next MENU Block.

To edit the prompts, highlight the prompt to be changed and enter the desired prompt number if different from the existing number. Press ‘Ctrl + O' to bring up the Prompt Text Generator.

Call Code Processor

To make changes to the Event Pointers, highlight the desired field and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block from the Target Generator pick list and press ENTER. Press Ctrl + 'O' to review or edit the selected Block.

NEXT Pointer This points to the next Block SVMi-8 will execute after answering a call and speaking the prompts in the MODE Block. Any DTMF digits entered in the MODE Block will be carried forward to the next MENU block.

DEFAULT Pointer The Default pointer of the MODE Block determines what to do if a condition occurs while operat- ing in this mode and a pointer has not been set. This is intended to be a back-up precaution, in the event of pro- gramming error. It is normally directed to a BYE Block which will hang up.

CallCode Pointers CallCode events represent call information that the SVMi-8 receives from the phone system. They determines the next Block to pass control to. The CODE values are as follows:

DT - Direct call originating from a Trunk.

DS - Direct call originating from a Station.

AT - All calls forwarded, originating from a Trunk.

AS - All calls forwarded, originating from a Station.

BT - Forwarded on busy, originating from a Trunk.

BS - Forwarded on busy, originating from a Station.

NT - Forwarded on no answer, originating from a Trunk.

NS - Forwarded on no answer, originating from a Station.

TS - Manually transferred Station Call.

TT- Manually transferred Trunk Call. RC - Record Call Request.

If no CallCode is given or the CallCode does not match any programmed, the NEXT pointer is used.

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Page 134
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Samsung SVMi-8 technical manual General Parameters, Call Code Processor
Page 133 Page 135

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.