Samsung SVMi-8 technical manual Operating Mode, Open Mailboxes and Distribution Lists

Block Types and Descriptions

Operating Mode

Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its cor- responding Number. The Mode Number and Name are associated with the Block's Pointers, not the Block itself. This allows one Block to route calls to different destinations in different Modes, using different Targets for the pointers' various Mode references. For example, the No-Answer pointer might route callers to an associate's Extension during the 'Day' Mode, but after 5:00 PM, it would route them to a Mailbox during 'Night' Mode. Pointers set in the Default Mode are in effect unless overridden by the same Pointer set in the current Operating Mode. SVMi-8 will display Default Mode pointers in a block while viewing pointers in another mode. The Default Mode pointers will be grayed out to denote that they are not in the current mode.

CallDirector Event Pointers

To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block.

MSG-LEFT Pointer The Block to go to, after the caller has recorded and sent a message.

NOMSG-LEFT Pointer The Block to go to, if the caller did not leave a message.

ESCAPE Pointer The Block to go to, if the caller presses the Escape digit to escape from a mailbox (the escape digit may be pressed anytime before the recording tone). It is recommended that the named Block be the initial MENU Block. This allows the caller to return to the main options that may include dialing another extension.

GREET-DTMF Pointer This is the Block to go to, if the caller enters any valid DTMF while listening to the mailbox greeting. If defined, the Admin digit, escape digit, digit to skip the greeting, and the operator digit is not considered valid DTMF digits for this pointer. The target block is a menu. The menu will perform a search operation to match the caller ENTRY to the KEY value of a pointer, extension, mailbox or Announcement.

OPERATOR Pointer This is the Block to go to, if the caller presses the operator digit while listening to the mailbox greeting.

USER-EXIT Pointer The Block proceeded to, if a mailbox user presses star (✱) to exit from their mailbox. It is rec- ommended that the named Block be the initial MENU Block to allow the user to return to the main options.

DIRECTORY Pointer The Block to go to, if the caller presses the digit associated with Directory Assistance.

Open Mailboxes and Distribution Lists

Open Mailboxes and Distribution Lists This field is a navigation facility provided for easy access to all Mailbox Blocks and Distribution Lists. Press ENTER to bring up the Target Generator, then select and open a Mailbox Block or Distribution List from the Target Generator pick list. Press ‘Ctrl + O’ to return to the Mailbox CallDirector screen.

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