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Samsung SVMi-8 technical manual Operating Mode

Models: SVMi-8

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Block Types and Descriptions

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Operating Mode

This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode.

Press ENTER on this field and all the mode blocks will be displayed. Choose the mode for which you would like to program. If you select 'Default' it means all the time - unless another mode is entered to override the default setting. If you want the same setting to be in effect all the time, simply program the 'default' mode and leave the settings for all other modes blank.

Call Director

This is used to program the target for specific conditions or events. To edit any of the event pointers, select the event and press ENTER to bring up the Target Generator. Select and open the appropriate block type from the Target Generator pick list. Highlight and open and existing Block of that type or create a new block. Press 'Ctrl + O' to review or edit the selected Block. The possible events are:

NEXT Pointer The block to go to after the caller has listened to the announcement(s). Pressing ENTER at this field opens up a Target Generator. Choose an existing block to pass control to or select 'New' to create a new Announcement Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected block.

NO-DATA Pointer The block to go to if there is not an announcement recorded, but an Announcement Block exists.

ESCAPE Pointer The block to go to if the caller presses the Escape digit to escape from an announcement (the Escape digit may be pressed anytime during the play of the announcement). It is recommended that the target block be the initial MENU Block. This allows the caller to return to the main options.

NO-ENTRY Pointer This is the block to go to if the caller is prompted to replay the announcement and does not enter anything.

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Samsung SVMi-8 technical manual Operating Mode

Contents

SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsLogging Using the Screen InterfaceGetting Help Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextAudioText Librarian Operating ModeCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Targets Search ControlsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Extension Block Stored NumbersAvailability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members ActivityCallDirector Event Pointers Operating ModeMailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Excepted Area CodesCall Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Operating ModeInput Processor Operating Parameters Menu BlockMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor General ParametersQuery Script Query BlockQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions