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Samsung SVMi-8 technical manual Audiotext Features, Voiceform Questionnaire Q & a Features

Models: SVMi-8

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Software Features

Password Security All administration is under password control to prevent unauthorized access.

Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient.

Subscriber Database A database of subscribers can be viewed at the administration terminal.

System Reports Many useful system reports are available from the administration terminal. These may aid in traffic studies, or detecting misuse.

Voice Prompted Programming From any touch-tone phone in the world an administrator can record custom prompts and add or delete mailboxes.

Voice Studio An included voice studio lets you re-record any prompt in the system and even edit it for better sound.

AUDIOTEXT FEATURES

Audiotext You may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext allows you to provide information only without giving the option to record a message. An example of this might be directions or movie times. This full featured system allows multiple announcements to be played in sequence with variable options depending on the caller or time of day.

Audiotext Librarian An Audiotex Librarian manages the announcements that together form its library. Its purpose is to make sure that the announcements are not outdated and that the caller receives the appropriate announcement.

Automatic Announcement Delete Time sensitive Announcements can be automatically deleted from an audiotex library. An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays. The days automatic delete counter is reset to "0" days each time the Announcement plays. The plays automatic delete counter is not reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of the days counter.

Announcement Replay Each Announcement can be configured with an easy replay digit. A caller may be offered the option to replay an Announcement by pressing the replay digit. Replaying an Announcement does not affect the automatic delete counters process.

VOICEFORM QUESTIONNAIRE (Q & A) FEATURES

This feature allows the SVMi-8 to be used to conduct surveys or collect a response to a pre-programmed question- naire, answers are collated and may be placed in a specific mailbox(s), or the answers may be split into many differ- ent mailboxes.

VoiceForm is an information collection and distribution facility, which allows an organization to gather specific infor- mation efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a VoiceForm. The responses generated during a dialogue are collected into one or more messages and delivered to designated transcription mailboxes. The SVMi-8 manages these messages in the same manner as any other voice message. Designated recipients of these messages may review, save, and forward them with comments using the complete range of voicemail features. Because VoiceForm Questionnaire is an integral part of the SVMi-8's' software, callers engaged in a VoiceForm dialogue may be routed to any and all system resources.

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Samsung SVMi-8 technical manual Audiotext Features, Voiceform Questionnaire Q & a Features
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.