Manuals / Samsung / Communications / Answering Machine

Samsung technical manual System Overview, SVMi-8 System, Auto Attendant, Voice Mail

Models: SVMi-8

1 146
Download 146 pages 37.75 Kb
Page 6
Image 6

1

System Overview

The SVMi-8 System

The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity.

The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up to 8 calls simultaneously.

No external line or power connections are necessary, these are accomplished directly through the phone system.

At the time of this writing the memory capacity is about 100 hours, although as time goes on, improvements in technology will allow for changes in storage time.

The SVMi-8's modular design allows it to be expanded to add voice ports as need- ed. Only one SVMi-8 card can be installed in a system, do not use other voice mail system in combination with the SVMi-8.

Auto Attendant

The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.

The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a pre recorded greeting, and offering the caller several possible dialing options including dialing another extension number, transferring to an operator, accessing pre recorded information or connecting to voice mail.

Voice Mail

Voice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may be routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord- ing to various conditions (busy, no answer or all the time).

Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave a message.

The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Many options are available to handle the message (see SVMi-8 user guide for more details).

1

Page 5 Page 7
Page 6
Image 6
Samsung technical manual System Overview, SVMi-8 System, Auto Attendant, Voice Mail
Page 5 Page 7

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.