Explanation of Default Configuration

Important Basic Concepts

Blocks

Blocks are the components used to build your individual customer application. All call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution.

There are 13 blocks available in the SVMi-8. They are the following:

Announcement Block

Houses up to 15 minutes of recorded voice information for playback in an

 

audiotext application. It is associated with and managed by an Audiotext

 

Librarian.

Audiotext Librarian Block

Manages the Announcement Blocks, that together forms its Audiotext Library.

 

On-demand, it finds and plays the caller specified Announcement(s). Manages

 

Announcement Block retention, recording length and authorizations, and caller

 

replay options. It also controls the caller's path through its library.

Bye Block

Speaks a prompt, usually "Good-bye", then terminates the call session.

Directory Block

This is a utility that sets up the necessary parameters used in the subscriber’s

 

directory list.

EClass Block

This is a class of service block for extensions, and contains additional permis-

 

sions that apply to all extensions in this class.

Extension Block

Represents the subscriber to a caller. Houses subscriber's settings, personal

 

greetings, and call coverage controls such as call blocking and screening.

 

Contains Caller Option Processor and Designated Location facility for routing

 

callers to subscriber's current telephone, regardless of physical location.

 

Multiple subscribers, each with their own Extension Object, can effectively share

 

a single telephone.

List Block

Delivers recorded voice message to a list of mailboxes. May contain other lists

 

as members.

Mailbox Block

Receives, records, sends, and stores multimedia messages. Contains default

 

personal greeting, name and password for the subscriber. This block contains all

 

the parameters for the mailbox including pager and cell phone notification. One

 

usually exists for each phone on the system.

MClass Block

This is a class of service block for Mailboxes, and contains additional permis-

 

sions that apply to all Mailboxes in this class.

Menu Block

Speaks prompts to caller and routes on Input from caller entry. The Auto

 

Attendant Main Menu is an example of a menu block.

Mode Block

Answers incoming calls for assigned port(s) by mode, as assigned in the

 

Schedule Table. Collects and stores CallData in appropriate call session Memory

 

Registers. Can speak salutation prompts.

Query Block

Speaks a question/statement and expects to record a voice and or DTMF

 

response. Delivers recorded response to one or more mailboxes for transcrip-

 

tion.

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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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