Enter phone calls, Create new ticket | Aastra Telecom 1600IP

Office 1600IP	Call within the group
	Enter phone calls
	Page 75

Enter phone calls

You can enter a call log for a call. The call logs are grouped into work tickets. You can therefore open a work ticket on a particular subject, and enter the relevant call log there. The work tickets are listed in the workgroup journal.

Create new ticket

You are on the phone and want to record the most important informa- tion in keywords.

Click Journal in the toolbar and select your workgroup's tab.

Click New work ticket.

The work ticket dialog is opened. It consists of three frames, one above the other.

In the top frame, enter the name of the contact person and the subject of the work ticket (under Subject).

In the middle frame, enter your call log (the call log you entered is dis- played later in the bottom frame).

Save the call log you just entered.

Note: You can also enter the call log after you have terminated the call.

Note: The saved call log can be accessed by all members of the workgroup, and can also be edited by them as long as a new call log is not opened in this work ticket for another call.

Note: Your group administrator can define that a call log must always be saved. In this mode, if you do not create a call log yourself during the call, a call log is automatically created and saved after you terminate the call, regardless of whether you edited this or not.

In this mode, an empty call log is also created for unanswered calls.

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Aastra Telecom 1600IP manual Enter phone calls, Create new ticket, Click New work ticket

Contents

Ascotel IntelliGate Telecommunication Systems Make advanced media settings Content Security information PurposeFunctional scope Availability Additional equipmentExclusion of liability Use Office 1600/1600IP on an individual workstation Before you get startedTopics overview Flexible use of Office 1600/1600IP Use of Office 1600/1600IP as a group tool Use Office 1600/1600IP on multiple workstationsUse Office 1600IP on a portable PC Starting Office 1600/1600IP Operating Office 1600/1600IP Learn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device Office Learn about Operation keys/Foxkeys Action Learn about key combinationsKey combination Situation Action Last-number redial selection list is opened Customise the phone to meet your needs Customise the phone to meet yourNeeds Open on startup Make general settingsChange PIN Determine view behaviour Change user language Enter address of Internet phone bookEnter own email address Select ring devices Make media settings Office 1600IP onlySet volume Select voice reproduction Select bandwidth area Make advanced media settings Office 1600IP onlyMake media stack settings Deactivate Automatic Configuration Set tones and melodies Office 1600IP only Record personal greeting Setting up the voice mailboxActivate / deactivate greeting Playing back a personal greeting Telephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP only End a call Adjust volume of voice reproduction Office 1600IP only Save the callers name and call number Dial with the call number You want to place a call Your Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contacts Dial from an external phone book See Make general settings, Dial from the journal Dial with a number key Respond to unanswered calls Journal pushbuttonUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call Set the call volume Office 1600IP only During the callMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Learn about the journal Understand journal entriesMeaning Double click entry Save a journal entry as private contact Sort journal entries Delete journal entries manually Retain journal entries Use the phone like a professional Use convenience functions Request a callbackAnswer callback request Reply or reject call waiting Send a call waiting signal to a subscriber Use functions during a call Enquiry calls during a callBroker between the enquiring party and the call party Transfer a call party without prior notification Transfer a call party with prior notification Make a conference call Provide information for initiator of call forwarding Manage absenceForward call call forwarding Take back call forwarding Enter your call log and click Send a message in the toolbar Cope with special situations Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Reject a call during the calling phase Define and assign number keys Use number keys Delete number key Define and assign team keys Use team keys Symbol Status Delete team keyUnderstand team key status Pick up call for team partner Call team partner Define and assign function keys Use function keys Understand functions FunctionProperty Mcid Delete function key Use function key Appointment reminder call Use function codes Forward calls CFU Use the phone like a professional Function # procedure Function # procedure User group UG Use text messages Send text messages Use text messagesSend text messages to subscribers Send text messages as email Forward text messages Receive text messagesReceive text messages Reply to text messages Read unread text messages Maintain contacts Enter personal details Create a new contactMaintain contacts Create a new contact Enter the address Enter phone numbers, email, and URLClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Member in a workgroup Call within the groupLog into a workgroup Understand call distribution Open the group overview busy lamp key Answer calls Activate / deactivate break Finish wrap up time Log out of workgroup Dial from a workgroup Enter phone calls Create new ticketClick New work ticket Add call log to existing work ticket Create workgroup Manage workgroups Explanation Workgroup settingsSetting Monitor status and log members in/out Delete work ticket Index Office 1600IP